AirAsia improves efficiency with new airline operational management system

Guests of the low cost carrier can now expect even better customer service as it deploys merlot.aero, a state-of-the-art tool, to further improve its on-time performance and minimize costs

The new cutting-edge tool smartly forecasts, organises, predicts, measures and reports on daily aircraft and crew utilisation. It also allows the airline to achieve regulatory compliance by ensuring that crew fly within their hour limits. 

The first part of this new system, which manages the real time flight and service information to all of AirAsia’s social media outlets, guests, airports and support services, went live on schedule and is now in use across the airline’s global network.

The tool will also be used by the entire AirAsia group throughout the region and by its affiliate company, AirAsia X.  Full implementation of the system is expected to be completed by mid 2012."

Bo Lingam, AirAsia chief operating officer, said with merlot.aero AirAsia would be able to boost the on-time performance of its flights and maximise the use of its aircraft to serve more routes and increase frequency. 

AirAsia’s on-time performance for the year to date is 80%. The airline seeks to improve its performance, given its expansion and the planned increase in routes and flight frequencies.