25 February 2010 Meet the new ugly customer In a world of instant tweets, Yeoh Siew Hoon is reminded that the customer who shouts the loudest gets the most attention, never mind if he isn't always right. He stood out in the crowd. I had first noticed him at the airport. He was dressed in a double-breasted dark suit. He wore dark leather shoes. His hair, slightly graying, was combed neatly black, not a strand out of place. To complete the ensemble, he carried a black briefcase....MORE Destination branding: Legacy thinking still prevailing? Amazing, Truly, Uniquely, WOW, even Bloody - you name it, every adjective has been thrown at destination branding. Is there still too much legacy thinking attached to the business of destination branding when customers are changing so rapidly? Yeoh Siew Hoon reports. At every tourism conference I attend, there's always a lot of angst that goes on about destination branding...MORE PCW's Learning Solutions a "revolution" "No power out there that will prevent this from being a success," says Ram Badrinathan Ram Badrinathan, the newly-appointed vice president of PhoCusWright's new division, Learning Solutions, wanted to be sure its initial product line, MasterClass, would work as well in real life as it sounded on paper...MORE Agents fighting fit to take on challenges of 2010 Abacus says investments in technology and online space have paid off for agents with more wanting to embrace new channelspace have paid off for agents with more wanting to embrace new channel It appears that the year of "Tough Love" may have been good for travel agencies in Asia, putting them in better shape to take on the challenges ahead, particularly in the online space....MORE Other News 24 Feb 2010 Gulf scraps First class, relaunch integrated Business 24 Feb 2010 British Airways strike to become reality 24 Feb 2010 The long road back for US travel agencies 24 Feb 2010 Exotissimo Vietnam's offers new Tonkin trek

Contents not displaying correctly? Click here.