WiT Podcast: Peter Harbison on ‘Alan Joyce and Qantas’, women in aviation and life Down Under
Aviation veteran and consultant Peter Harbison has many accolades - founder of CAPA, aviation lawyer and commentator, and of course, author. His new book, 'Alan Joyce and Qantas: The Trials and Transformation of an Australian Icon' contains all the ingredients of a corporate thriller, filled with co [...]
WiT Podcast: Cooking up AI and product love with Booking.com’s Adrienne Enggist
“You've got to make your mistakes differently”, says Enggist
As a student, Adrienne Enggist, Senior Director of Product, Customer Experience and Platforms for Booking.com, had an epiphany, not a hallucination, when she listened to Timothy O’Leary, the late American psychologist and author kno [...]
WiT Podcast: New Wave of Customer Love in Alternative Accommodation
How to stay green and growing, and not ripe and rotting
Imagine. Fifteen years ago, there was no alternative accommodation category on Booking.com. Today, there are 7.2m short term rental listings and in its Q3 2023 earnings, this sector grew the fastest, 24% year over year, making it about 33% of [...]
WiT Podcast: Customer love to planet love; practise what you preach
This is Episode 2 of the Customer Love series. Listen to Episode 1 here.
In the middle of this episode, “From Customer Love to Planet Love”, Eric Ricaurte, CEO of Greenview burst (nearly) into song, reciting the lyrics of Barry White’s Practise What You Preach – “You say there's a lesso [...]
WiT Podcast: What does ‘customer love’ mean in 2024?
For the first time since 2019, travel companies are unanchoring themselves to the events of the last 3 years and embracing the freedom, opportunities, and challenges that come with this new travel landscape.
In the pilot episode of our new series, Customer Love, in partnership with Booking.com, Yeo [...]
Top of the WiT 28: Travel leaders reflect on 2023 and look forward to 2024
Top Of The WiT is a grab of the trendiest news in travel, tech and Asia - all condensed into a nugget-sized podcast.
For the last couple of weeks, we've featured our year-end series, Goodbye 2023, Hello 2024 on the WiT website, showcasing global travel leaders nutshelling 2023 [...]
WiT Podcast: Michael Dykes says Asia will lead the way in travel, shares life lessons
What happens when as a seven-year-old, you are moved from Okinawa to Indiana - two more contrasting places you couldn’t imagine? Well, for half-Japanese-half-American Michael Dykes, it was definitely “jarring”, but it taught him some valuable life lessons which have stood him in good stead in [...]
WiT Podcast: Expedia’s Torres says ‘don’t take technology for granted’
After 15 years at Google's marketing and advertising division, Rob Torres recently returned to his former home at Expedia Group as Senior Vice President of Media Solutions. Like many key figures in travel and hospitality, Torres has seen the industry shift and evolve over time, with technology drivi [...]
WiT Podcast: Expedia’s Bolda stays focused on traveller happiness amidst tech noise
Technology has come a long way in the last 20 years and Expedia has always evolved its tech platform to stay on the forefront of change. Now, travel and hospitality are at an inflection point driven by decentralised tech like Generative AI. As the Senior Vice President of Product & Technology at [...]
WiT Podcast: Expedia’s Schulze and Nair on rising to the occasion in travel and hospitality
As a company, Expedia Group is no stranger to change - the company has been through many shifts in the travel and hospitality industry, from technological booms to slumps in the global economy, to the current AI revolution amidst a worldwide recovery phase.
Similarly, two travel veterans, Greg Sc [...]
