ZUMATA has just been awarded the title of Top New Business Partner, courtesy of the 2017 IBM Choice Awards.
The Singapore-based travel technology company – which uses artificial intelligence and machine learning to maximise sales from hotel bookings through predictive technology – was selected for its “outstanding performance and commitment to delivering IBM-based solutions”.
Specifically, ZUMATA was recognised for its ability to leverage IBM Watson’s cognitive technology and suite of APIs to enhance the customer experience by providing online travel agencies with efficient hotel pricing, availability and static content.
ZUMATA’s machine learning capabilities allows its platform to deliver personalised recommendations, advice on product choices, and automated, on-demand customer service via voice or text.
Currently, ZUMATA is IBM Watson’s only hotel distribution partner.
Upon receiving the award, ZUMATA CEO, Josh Ziegler remarked, “Receiving this award is an honour and testament to the capabilities of our team to deliver deep tech-and-artificial intelligence-enabled solutions that are truly world-class and cutting-edge. We look forward to continuing to delight our mutual clients, and to expand our partnership with IBM.”
