Depending on airline’s requirement, the IPRS system offers real-time seat information and allows airlines to provide immediate seat selection confirmation. It also offers alternate seating if the first choice is not available as well as priority seating to frequent flyers.

 

IPRS instantly transmits seating requests to the airline, allowing the carrier to provide immediate confirmation or an alternative choice.  When used in conjunction with Interactive Seat Map (IMAP), airlines have ultimate control over their advanced seating process by displaying and securing seats on a “real-time” basis.  Airlines can also advertise detailed seat characteristics and offer special seating for preferred customers.

 

This technology offers great benefits of both cost and time efficiencies by linking SilkAir seamlessly with the travel agencies and passengers to allocate seating dynamically.

 

The system reduces non-revenue generating phone calls to the airline to confirm seat requirements, allowing agents and airlines alike to  cut down on the time needed typically to make these bookings. Passengers also will appreciate the reduction in processing time during airport check-in.

 

Mr Alvin Seah, SilkAir’s Vice President Commercial, said, “To serve our customers better in the past year, we have introduced new destinations, increased frequencies on routes with strong demand and have progressively refreshed our inflight products.  And with the implementation of Interactive Pre-reserved Seats system through Abacus, our customers now, through their travel agents, have the option to select their preferred seats, giving them more control over their travel experience and hopefully making their flight a more comfortable one.”