A successful airport will have happy passengers, says SITA
SITA has released a positioning paper, “Happy Passengers, Successful Airport”, which states airports that invest in the passenger experience perform better by maximising revenue opportunities, improving customer satisfaction and driving efficiency benefits.However, delivering a fast and smooth j [...]
The Wrap: Study shows JAPAC affluent most engaged on mobile at airports
In the news: JAPAC travellers mobile engagement at airports, expansion of services to travel agents through CarTrawler-Abacus partnership, Park Hotels Group's first hotel in Indonesia.Study shows JAPAC affluent most engaged on mobile at airportsThe JAPAC Traveller Report 2014 released by location [...]
Aer Lingus’ Christoph Mueller picked to helm MAS as new CEO
Outgoing Aer Lingus CEO and director, Christoph Mueller, has been chosen as designate chief executive officier of troubled Malaysia Airlines, the first non-Malaysian to hold this post. Malaysian sovereign investment fund Khazanah Nasional Berhad, which now controls the ailing airline, made the anno [...]
The Wrap: Da Nang, Vietnam, is the destination of choice for travellers in 2015
In the news: TripAdvisor reveals travellers’ choice destinations, BCD enters Cambodia, Pad Air for Malaysia Airlines, it's Asia for Singapore travellers on year-end vacationsDa Nang, Vietnam, is the destination of choice for travellers in 2015Southeast Asia is the preferred holiday getaway for tra [...]
Big-spending Chinese luxury travellers heading to Asia for breaks
High-earning, well-educated Chinese spend an average of over US$45,00 on annual trips, and nine in 10 travelled to Asia for holidays in the last 12 month. These findings were revealed in the GfK Luxury Travellers online survey, which polled 300 Chinese travellers with high household income (US$10,00 [...]
ZUJI goes after hearts and well, wallets too with launch of Passport and Exclusives
Being an OTA does not mean it’s all about numbers and transactions.“To a traveller, going on holiday and planning a trip is about creating new, personal experiences,” say ZUJI’s CEO, Chua Hui-Wan (pictured above). “Delivering value at lowest price can only be effective if we target custome [...]
The Millennial Traveller: Stamps of Approval
If you ask someone to see his or her passport, there’s always that nervous flinch that comes from them just before you flick open their information page, followed by a mad rush of excuses as to why their photo is so terrible. “I was mid-blink!” “They don’t let you smile anymore!” “I wa [...]
Emirates goes mobile to improve transit experience
With 70% of its traffic in transit, the equivalent of 70,000 passengers in transit a day at Dubai airport, Emirates has launched an app called Journey Manager aimed at facilitating the transit experience.Sameer Poonja, head of digital design at the airline, said a hand-held device has been deployed [...]
Ryanair’s O’Leary, Emirates’ Clark Predict Radical Distribution Disruption
Some CEO interviews at industry conferences are bland affairs with evasive, nondescript answers to anemic questioning. Not this one. Interrogated here at last month's GBTA Europe conference by Global Business Travel Association senior vice president for global development Paul Tilstone, Ryanair boss [...]
Armed with fresh funding, Momondo sets sights on deeper expansion in Asia
Fresh from a funding round of £80 million (US$126 million) valuing the company at more than £132 million, Momondo Group is set to expand its global footprint and expand to new and emerging markets, CEO Hugo Burge said at the WIT Conference in October.The cash investment, which came from Boston-bas [...]
