Posts by Yeoh Siew Hoon
Sanjay Sharma’s mission at Orascom: Transforming commercial capabilities, reinventing guest experience with AI
09/07/2024 by Yeoh Siew Hoon
Three AI themes that will change hospitality – context window, Agentic AI and text-to-action   Back in January, in the first weeks of his new role as Chief Technology Officer of Orascom Hotels Management, Sanjay Sharma. was still uncertain about what lay ahead in this new opportunit [...]
Meet the rock star astronauts behind COMO’s Space Camps
09/07/2024 by Yeoh Siew Hoon
How space tech can help life on earth – mission behind “Space For A Better World” So, how do you get from singing with Ringo Starr on the “Vertical Man” album to managing Buzz Aldrin, the second man to land on the Moon, to becoming an “Astronaut Wrangler” and working with veteran astr [...]
Four markets, four approaches – lessons on how to unlock opportunities in Africa, North Asia, ASEAN and Middle East
04/07/2024 by Yeoh Siew Hoon
WiT Europe puts spotlight on four regions investing in travel and tech Four markets with growth promise and opportunities – how do you choose between them? Well, during the WiT Europe track at Phocuswright, the audience was taken on a tour of Africa, North Asia, South-east Asia, Middle East and A [...]
TV shopping giant Japanet acquires senior travel specialist Yuko Yuko
03/07/2024 by Yeoh Siew Hoon
“Considerable synergy” between the two companies, says Yuko Yuko's Wakako Tokuda     Japan’s largest home shopping company, Japanet Holdings, has acquired Yuko Yuko Holdings and Yuko Yuko Net, a travel company specialising in the senior ryokan and onsen market, in a deal [...]
Wine was the lure; “hotels without strangers” is the vision for Howard Ho
02/07/2024 by Yeoh Siew Hoon
How Japan’s Section L uses tech and talent to create “fellowship among guests” at its apartment-hotels     When Howard Ho was 18 and deciding which university to apply to, he chose hotel school “because I learned that I could take a wines course and drink wine in class e [...]
Letter from Burrator: A slice of Sarawak in Dartmoor, and where AI does not mean what we think it does
28/06/2024 by Yeoh Siew Hoon
  As my friend and I were walking down a quiet country lane in Sheepstor, in West Dartmoor, England, a man stopped and asked us, “Would you two ladies happen to be from Sarawak?” We smiled and said, “No, but we are from Malaysia.”   Listen to the article here: [...]
Expedia’s growth focus while giants play the long game in AI
26/06/2024 by Yeoh Siew Hoon
The divide between big and small – will it grow bigger in age of AI? After 19 years with Expedia Group, sporting a new role as chief commercial officer and president of travel partners and media since February and relocating from the US to London, Greg Schulze, speaking at Phocuswright Europe, sa [...]
How Mandai’s Belina Lee found her “ikigai” in tech, business and wildlife
25/06/2024 by Yeoh Siew Hoon
From immersive wildlife experiences to tech automation and animal care, Singapore Mandai’s deputy CEO says she’s in the business of love After  27 years of working in the corporate world, Belina Lee, Deputy CEO of Mandai Wildlife Group and CEO, Mandai X, says she’s finally found her “ikiga [...]
Letter from Barcelona: Of prohibited works and the art of balancing local interests with tourism
20/06/2024 by Yeoh Siew Hoon
The day before I arrived in Barcelona, apparently thousands of Spanish had taken to the streets in the city as well as in the islands to protest against mass tourism and overcrowding. Reports said that “up to 3,000 young people marched in Barcelona on June 8, chanting “Tourists go home” and [...]
Key trends to heed in “Next Generation” of travel in APAC
12/06/2024 by Yeoh Siew Hoon
As we enter the next generation of travel in Asia Pacific, here are the key trends to watch – from the revolution in B2B, to transformation of the human-machine interface and changing demographics with all the inherent changes in customer behaviour to come. It’s a summary of the thoughts and ide [...]