Market leaders are changing their branding to reflect travellers’ demand for personalisation
Here’s something to think about - when was the last time you contacted a travel agent to plan a trip? If you’re part of the generation that has never used one, or if it has been a while, ask yourself why that is.
Back in 2018, during the blissful pre-pandemic years, Signature Travel Network [...]
Words To Live By: The Year In Review And Looking Forward to 2023, Part 4
Continuing our annual round-up where we ask our industry friends about the lessons and words from 2022 and what they are looking forward to in the new year, as well as the words they will embrace in the new year.
Omri Morgenshtern, CEO, Agoda
Looking back – one word to describe 2022
Pivot
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Customer retention a priority, as key players adopt “price freezing” in a recovering market
THERE’S been so much talk of collaboration in the travel and hospitality scene lately, which is much needed as the industry continues to grow in the next year. As major brands and platforms discover new segments and demographics entering this space, one key factor to think about is customer retent [...]
How experiences will drive trip planning in 3 charts
The broad consumer shift toward experiences has been well known and well documented over the past half-decade.
In the most recent research from Arival and Phocuswright, a forthcoming consumer study of more than 8,000 travelers worldwide, 58% of Gen Z and millennial travelers say they are prioriti [...]
Bangkok garners 11 million searches, as travellers got adventurous with shark-diving, ziplining, and spooky tours in 2022
WITH 2023 just around the corner, brands in the travel space are packaging data from the last twelve months to give us a glimpse into collective travel habits. It’s an interesting exercise, particularly this year, that quantifies how consumer behaviour has changed after the pandemic, but also how [...]
Words To Live By: The Year in Review and Looking Forward to 2023, Part 3
Continuing our annual round-up where we ask our industry friends about the lessons and words from 2022 and what they are looking forward to in the new year, as well as the words they will embrace in the new year.
Kerry Healy, Chief Commercial Officer, Southeast Asia, Japan and South Korea at Accor [...]
How to future-proof travel: Global Travel Tech Thinktank Report
On October 3, about 40 industry leaders gathered for the first Global Travel Tech Thinktank, held by WiT, Phocuswright and Phocuswire, and hosted by Accor Asia.
The event’s purpose was to brainstorm the way forward for travel under the umbrella theme of “How To Future Proof Travel By Creating [...]
Top of the WiT Ep 13: ChatGPT on ways to reduce anger, Teacher-To-Mountain programme, and words to describe 2023
On Top Of The WiT, we bring you a grab of the news that happened this week in travel, technology and Asia – interesting nuggets that caught our eye and made it into the weekly WiT newsletter.
This week, social media was stormed by talk of Artificial Intelligence. ChatGPT, a bot by OpenAI [...]
I interviewed ChatGPT about travel, life, and overcoming the fear of Artificial Intelligence
THERE are a few reasons why some people may be afraid of AI. They may not understand how it works and may be unsure of what it is capable of. Another reason is that some people may be afraid of the potential for AI to become smarter than humans and potentially pose a threat to our existence. Additio [...]
Tech In Travel: SITA’s megatrends, a whopper for Hopper, Prince Harry flies with IATA, and hotel guests want greater satisfaction, if you don’t mind.
SITA’s Megatrends report indicates just how much travel will change
Meet the Megatrends, a new report from SITA, has confirmed what we all suspected about the shape of future travel.
The report examines 12 emerging technological, societal, traveller, and economic trends that will significant [...]
