Singaporean travellers still enjoy loyalty and rewards programs, but hospitality might be missing the mark
CUSTOMER loyalty used to be relatively simple - set up a loyalty program, reward customers with redemption points, vouchers, or gifts, rinse and repeat. But, with omnichannel and digital platforms, cultivating customer loyalty has become rather complicated. The big question is - do customers even ca [...]
Would you risk your job for sustainable travel? 27% of APAC business travellers would, says survey
TRAVEL may be picking up all over the world, but that doesn’t mean concerns from the last two years have completely disappeared. New research via the SAP Concur business traveller survey finds that APAC corporate travellers are still concerned about the continuing health and safety threats from CO [...]
Mobile acceleration changing everything in Asia – stay alert, “the wolves are coming”
Hospitality tech still “messed up”, opportunities abound for chat, social commerce and innovative bundling
The step change in mobile adoption, social, chat as well as the surge in low cost airline activity in the region will drive changes in the Asia Pacific travel market for years to come, a p [...]
Top of the WiT Ep 11: New industry leaders, empowering indie warriors, and Star Wars socks
On Top Of The WiT, we bring you a grab of the news that happened this week in travel, technology and Asia – interesting nuggets that caught our eye and made it into the weekly WiT newsletter.
This week, we talk about the convergence of the "old world" and this new, endemic one. Siew Hoon, [...]
Tech in Travel: Trees for travellers, Metaverse for airlines, a solution to eliminate margin-eating intermediaries and Uber drives deeper into travel, sort of.
Adventure travel specialist, G Adventures is going deep into the woods with a significant financial investment in restorative travel technology start-up, Reforest. Brisbane-based Reforest is a digital platform connecting travellers with local communities that are actively restoring their ecosystems [...]
Video: “I don’t like the term artificial intelligence. I like the term assisted intelligence.” (WiT Singapore 2022)
"Regardless of old world or new world, it is necessary that we put customers at the heart of the business. Human touch is key because we're in hospitality - regardless of what technology or product you have - you've got to have that in order to make it work."
Those words were spoken emphatica [...]
Customers want engaging content, flexibility, and no-nonsense refunds, says TixCarte CEO
WITH travel picking up all over the world, it's easy to forget about the domestic players and simpler attractions that satiated our wanderlust when borders were closed. Technology has evolved leaps and bounds over the last couple of years, and many key players in the travel and hospitality space are [...]
WiT Studio: Danielle D’Silva (Booking.com) explains the meaning of sustainability in hospitality
WiT Studio hosts a series of exclusive interviews with key players in the industry to discuss the new age of travel, tech, and tourism in Asia and beyond. Subscribe to our YouTube channel here.
On this episode, Danielle D'Silva (Head of Sustainability, Booking.com), opens up about creating a [...]
Tech in Travel: Fundraising fears, token attractions, clever Kiwis and tech titans on the move
Young tech leaders fear funds are drying up
A poll taken at the Phocuswright Young Leaders Summit, held in Phoenix, Arizona, found only 8% of respondents felt that 2023 was a better year for raising funds than 2022 had been so far, due to the current economic outlook.
One third of th [...]
Top of the WiT Ep 10: Dialing in from ‘The Phocuswright Conference 2022’, with Pete Comeau (Managing Director, Phocuswright Inc)
On Top Of The WiT, we bring you a grab of the news that happened this week in travel, technology and Asia – interesting nuggets that caught our eye and made it into the weekly WiT newsletter.
This week, we tackle timezone differences and lessons from The Phocuswright Conference 2022, as Sie [...]
