These first-time fintech products in the Middle East aim to enhance booking flexibility and passenger experience
Jazeera Airways and HTS, the B2B division of Hopper, have joined hands to introduce Cancel For Any Reason (CFAR) and Disruption Assistance For Any Reason (DAFAR) on the airline’s direct channels. HTS has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions.
Jazeera will be the first airline in the Middle East to introduce these two fintech products. Slated to launch this year on the Jazeera Airways’ mobile app and desktop channels, CFAR and DAFAR will offer more flexibility and confidence for travellers.
- Cancel For Any Reason (CFAR) from HTS offers a la carte flexibility on non-refundable fares, for any reason. It allows travellers to instantly cancel their flight up to 24 hours before departure and receive a predetermined percentage (typically 80% or 100%) of their ticket cost back with no questions asked.
- Disruption Assistance For Any Reason (DAFAR) is a travel fintech product that addresses customer concerns around delays and cancellations on the day of travel. If a traveller’s flight experiences a qualifying disruption (typically a delay of 2+ hours or cancellation on the day of travel), the passenger is immediately notified and can rebook a new flight to their destination on any airline. If they’re not satisfied with their options, they can receive a 100% refund of their flight.
Barathan Pasupathi, Chief Executive Officer, Jazeera Airways said, “Unexpected travel disruption and flexibility are key considerations for our passengers, and HTS’ proven, data-driven approach enables us to address these needs effectively.”
This marks HTS’ first partner in the Middle East, as the company continues to sign and launch partnerships across the globe.
“By offering premium add-ons that are popular and profitable, airlines can simultaneously delight customers and increase ancillary revenue,” said Dakota Smith, President & Co-Founder of Hopper.
Founded in 2004, Jazeera Airways is a leading low-cost carrier based in Kuwait, serving over 5 million passengers across a network of more than 60 destinations in the Middle East, Central and South Asia, Africa, and Europe.
