TripGen offers travel tips and itinerary suggestions through real-time communication
Trip.com has launched TripGen, a chatbot designed to provide travellers with live assistance through Artificial Intelligence technology. Trip.com implemented this technology to enable users to receive tailored travel routes, itineraries and travel booking advice in real time on their travel platform.
While chatbots aren’t particularly new, the advent of ChatGPT has obviously changed the benchmark of what chatbots can do – and many industries seem to be inventing their own products around OpenAI’s gamechanger.
What’s most interesting about TripGen is its ability to answer vague questions with little input. The company believes that while travellers can ask friends or search online for travel ideas or information about a destination, it inevitably leads to more questions like, what’s unique about this place? How do I arrange my days? What’s it going to cost me? and so on.
TripGen’s chatbot allows users to enter any fragmented travel-related questions, and receive real-time suggestions for pre-trip decisions and in-trip arrangements, from flights and hotels to transportation and tours. By using context-based Natural Language Processing-integrated (NLP) chatbot, TripGen aims to enhance its search capability.
In charge of the new tool is Amy Wei, Senior Product Director at Trip.com Group and Product Owner of TripGen. Amy and her team integrated AI technology to bolster the chatbot’s language capabilities.
Schubert Lou, COO of Trip.com said, “TripGen currently supports English, Japanese, Korean and traditional Chinese. More languages will be added depending on user needs. On the technical side, TripGen has integrated the OpenAI API, which developed ChatGPT based on GPT (Generative Pre-trained Transformer) architecture. In the future, we will consider other NLP model alternatives and continue on our journey to provide the ultimate product experience for travelers.”
