Posts by Gill Hazel
The ancillary opportunity in Asia: Think like a retailer but don’t annoy the customer
10/11/2014 by Gill Hazel
According to CarTrawler’s 2014 Ancillary Revenue Yearbook, ancillary revenues by the top 10 airlines last year were US$21.4 billion. The Americas took the lion share of this, comfortably over 50% at US$13.2 billion and transacting at a higher spend rate of $26 per passenger.In comparison, Europe a [...]
Big Data is the game changer for travel – are we ready?
19/06/2014 by Gill Hazel
Each day, we produce and rely on more data than the previous day, so our data consumption compounds exponentially, department-by-department, day on day, year on year.Our ever-expanding tool sets allow us to access more data via more devices as we trawl, isolate, scoop up and machinate relevant info [...]