Hidden gems have expiry dates: Why social must keep uncovering
I asked Wilfred Fan, Chief Commercial Officer of Klook, a question: When a hidden gem is listed on Klook, is it still hidden?
His reply came quick, straight, almost matter-of-fact: “At the moment our team explores them, they are hidden. After review and release, they’re no longer hidden. Th [...]
The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.”
That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend.
No app could’ve found that grave. No A [...]
Staging the Local: How CloudJoi Powers the Arts with Tech, Data—and Heart
“It’s not just about ticketing. We built CloudJoi to make the entire arts ecosystem visible, discoverable, and sellable.” – Kevin Teh, COO.
CloudJoi’s rise is a case study in how local event tech can become destination infrastructure. As showcased at Travel Tech Thursdays KL Volume 4, t [...]
AI in action: When your concierge is an AI Agent and still sends cake
When the AI you built starts sending birthday cakes unprompted, you know you’re no longer just playing with automation anymore. You are looking at AI with a mind of its own.
That’s exactly what happened at The Luxe Nomad, a luxury villa booking platform. During a chat, guest mentioned about a b [...]
From Heart to Cart: Kreators balancing passion and profit
According to the Klook Travel Pulse Study, in the Asia Pacific region, Instagram and YouTube remain the top two social media platforms, with TikTok rapidly gaining ground for travel inspiration. Marcus Yong, Vice President of Global Marketing at Klook, highlighted that 62% of travelers prefer recomm [...]
