Posts by Yeoh Siew Hoon
Don’t count on travel to return anytime soon, let’s reinvent global travel, STB challenges industry
07/04/2021 by Yeoh Siew Hoon
THE Singapore Tourism Industry Conference (TIC) began on a sober note this morning with Minister for Trade and Industry Chan Chun Sing, saying, “Even with the global rollout of vaccines, international travel will not return to pre-Covid levels anytime soon.” Even though it has become the fi [...]
Amid shift towards direct, Sabre’s new airline storefront aims to help agents catch first rebound
06/04/2021 by Yeoh Siew Hoon
COGNIZANT that there will be consolidation in the travel agency market and that airline distribution is shifting inexorably to direct as a result of the pandemic, Sabre is nevertheless focused on powering travel agents through the recovery with new solutions, including its new airline storefront un [...]
Kapap Academy’s Qin wants to grow Angel Wings
05/04/2021 by Yeoh Siew Hoon
Taking self-defence on the road through a travel safety app EVEN a self-defence business is no defence against Covid and so when the pandemic shut down its physical classes, Qin Yunquan, CEO/co-founder of Singapore-based Kapap Academy, realised it had to create a pandemic-proof business and scal [...]
It is simple. Travel passes have to be easy to use. Tech has to connect the dots.
01/04/2021 by Yeoh Siew Hoon
IT is evident that Covid has forced us out of our comfort zone – from writing about travel tech, we’ve had to speak to psychiatrists (how to manage fear), learn about viruses and transmissions (ad naseum) and last week, interviewed a medical doctor on stage to find out how vaccinations would he [...]
From psychiatrist to doctor, in the journey of Covid
01/04/2021 by Yeoh Siew Hoon
“There is pent-up demand even for business travel”, says Dr Walter Lim AROUND this time last year I interviewed a psychiatrist Dr Adrian Wang for one of our early virtual events. We were in the initial throes of the pandemic and all of us were gripped by fear at this new unknown that had des [...]
Getting processes and passes right is critical and the big win is in restarting of travel
31/03/2021 by Yeoh Siew Hoon
EVEN as vaccination programmes, the holy grail on which many of us are pinning our travel hopes, are being rolled out in most countries in the world, it is painfully clear there is still a lot of work to do before we see meaningful volumes of travel return. And getting it all right is critical [...]
Ragge: Corporate travel needs a “dream alliance”, and to prove value in net zero emissions world
29/03/2021 by Yeoh Siew Hoon
AS emotionally exhausting as dealing with Covid-19 has been, Tobias Ragge, CEO of HRS has still had time to dream of a new and better world of corporate travel which he says has been completely disrupted by the pandemic. “Entering this stage, travel is completely disrupted,” said Ragge, who [...]
Five rules to engage the new digital customer
26/03/2021 by Yeoh Siew Hoon
IF you haven’t figured it out already, here is your new customer: digital, unpredictable and easy to lose, and more powerful. And this new customer is changing how companies work and compete. Adobe, releasing its Digital Trends Survey 2021 in which 13,000 marketing, advertising, e-commerce, cr [...]
Travel will emerge safer and more sustainable, digitised and grateful – with Mixed Reality thrown in
26/03/2021 by Yeoh Siew Hoon
Key lessons from WiT’s first Travel Roadshow as a medical expert weighs in on the intersection of health, travel and identity WIT'S first Travel Roadshow kicked off yesterday (March 25) on a positive note with speakers believing that the industry, both travel and events, will emerge better and [...]
From RMB5b refund a day to full domestic recovery: How Trip.com rode out Covid
23/03/2021 by Yeoh Siew Hoon
Now the big question is, when will Chinese outbound restart? THIS time last year, in the darkest days of travel, Jane Sun, CEO of Trip.com Group, recalled that it was having to process up to RMB5 billion of refunds a day, with no sight of whether it would be repaid or when the pandemic would end [...]