Posts by Yeoh Siew Hoon
Covid has made online travel a game of millimetres, and he who solves testing wins big
12/11/2020 by Yeoh Siew Hoon
Covid has turned online travel from a game of inches to one of millimetres, said Timothy Hughes, vice president corporate development of Agoda, paraphrasing an oft-quoted phrase of former Expedia CEO Dara Khosrowshahi. Speaking during WiT Seoul, Hughes said, “A lot of the breakout tech is jus [...]
“Hello, I am Zooming in while cruising” – and best news of all, a vaccine which sends travel stocks soaring
12/11/2020 by Yeoh Siew Hoon
From cruises and conferences, to Tokyo Olympics and Expo2020 Dubai, slow and steady steps are being taken to revive economies. I can’t believe I am saying this in 2020 but I had a Zoom meeting this week in which someone was calling in while she was on a cruise. Okay, albeit that it was to [...]
“What Travel Recovery Will Look Like For Asia”: McKinsey’s Saxon lays out a slow and cautious roadmap
10/11/2020 by Yeoh Siew Hoon
Not surprising, as of September, the first three markets in Asia that have recovered the fastest are those with domestic markets. Sharing “Reboot: What Travel Recovery Will Look Like for Asia” at WiT Seoul earlier this month, Steve Saxon, partner with McKinsey, who leads the travel practice [...]
Tourplus, armed with $1m fund raise, moves from transactions to content to survive Covid
05/11/2020 by Yeoh Siew Hoon
Rickson Goh (centre) and his team: Sticking together through Covid. Goh said there has been no layoffs but the team agreed on pay cuts and unpaid leave to get through this period. Malaysia-based Tourplus, which matches travellers with driver/guides and personalized itineraries, was on the road t [...]
Cargo demand and early planning lead to profitable quarters at Korean Air: Woo’s quest to not “lose money in operations”
05/11/2020 by Yeoh Siew Hoon
With airlines bleeding heavily worldwide, and some having already exited the scene, it was a refreshing report card from Korean Air – two consecutive profitable quarters buoyed by a healthy cargo demand and early planning to accommodate that demand. Speaking at the WiT Seoul hybrid event last [...]
How much do you miss staying in hotels? I didn’t know the answer till this staycation
04/11/2020 by Yeoh Siew Hoon
Hello, Mr Doorman. Here I am. I never thought I’d ever say “I miss staying in a hotel” but when I got out of the car and was greeted by the doorman at Raffles Singapore, I felt almost weak at the knees. A wave of nostalgia overcame me as flashbacks of special hotel stays raced through my m [...]
Don’t fear, K-travel is alive and well – industry’s bursting with creativity and feistiness
30/10/2020 by Yeoh Siew Hoon
WiT Seoul 2020 captured how online travel players are executing by millimetres to last the long game If there’s one overwhelming feeling I got out of hosting WiT Seoul Virtual yesterday, it is that South Koreans are overwhelming in their creativity and fighting spirit. Yes, we see it in their [...]
Buying flights on AirAsia.com? Don’t forget to pick up zucchinis and potatoes too
29/10/2020 by Yeoh Siew Hoon
While you are buying an air ticket on AirAsia.com for your next holiday, hop one tab over for some groceries, and then to the next one to pick out a gift for your partner. When COVID 19 closed all borders, it was an obvious move for AirAsia.com to pivot away from just selling flights and hotels [...]
How Almosafer’s omni-channel strategy helped it ride out Covid-19
27/10/2020 by Yeoh Siew Hoon
Ronnie Varghese, head of digital for Almosafer, the flagship consumer travel brand of Saudi Arabia’s Seera Group, is the first to admit his initial scepticism when the company announced it wanted to actively pursue an omni-channel strategy in 2019.  Almosafer had started as a social media [...]
Globalisation and OTA power, two sacred cows killed by Covid
23/10/2020 by Yeoh Siew Hoon
Scoot’s Wilson on distribution: “Use the opportunity to recalibrate and build back better” while Pan Pacific's Choe says, “The Netflix culture is coming” Globalisation and OTA power are the two sacred cows that have been killed by Covid, as far as Campbell Wilson, CEO of Scoot, and Cho [...]