Women, want to get to the top? Here are some tips
One message came out loud and clear at WITX-Women In Travel which was held in Bangkok last Friday – women have to put up their hands and be seen and heard if they want to rise to leadership positions in travel companies.In the opening session, Jennie Chua (left), chief corporate officer of Capita [...]
What does it take to make the world a better place? Passion, determination and tough love
People tell me I have the attention span of a gnat. These days, I think it’s down to that of a mini-gnat. Our minds flit from thing to thing as fast as our hands flick from devices to devices.Yet, I surprised myself last Saturday when I managed to sit through at least 20 Powerpoint presentations, [...]
AirAsia’s Kathleen Tan rules on Weibo, here’s why and how
Looks like AirAsia’s Group Head of Commercial, Kathleen Tan is doing something right at Sina Weibo – as of April 24, she has amassed 109,772 fans on the Chinese microblogging site.Thanks to personal and engaging content, her Weibo account now ranks 2510th most influential account out of 300 [...]
Lots of people, bad traffic, no road rules and this investor is in
Following his exit from Qunar, Fritz Demopoulos has set up his own investment fund, Queen’s Road Capital and he has one simple rule when it comes to making bets.“I like countries with big population, bad traffic and people don’t follow the rules of the road. That smells like an opportunity to [...]
Growing pains at Skyscanner as it scales and adds rail
Guess it’s a good problem to have – when we met Ewan Gray, the Singapore-based director for Asia Pacific for Skyscanner, he was looking for new office premises.“So either we were bad in forecasting or we grew faster than we expected but we have outgrown our current office,” he laughed.Whe [...]
Who says innovation has to happen in a garage?
Even though he himself developed his idea in one, Dr Ravi Mehrotra, president and co-founder of revenue solutions company IDeaS, believes it’s a myth that innovation can only happen in a garage.A passionate mathematician, his logic is – “one in 1,000 people are innovative. If you have an org [...]
It’s a man’s world. Not online it isn’t
The internet entered our life in a suit; complete with a tie, top hat and waistcoat, and appearing as though it would be very comfortable on Wall Street.Some might say that the travel industry had a very similar appearance for many years, but now the two worlds have collided online and the picture [...]
GlobalTHEN marries media and tech to scale frontline learning
After a decade of analyzing data and trends in travel, tourism and hospitality industry, Ram Badrinathan, formerly PhoCusWright’s man for Asia, saw a problem that needed to be solved – building high quality service at the frontline on a mass scale.With the support of his former company, he devel [...]
Dreaming is not hazardous, especially when strangers come to your aid
It’s Monday morning and I am delaying doing any serious work till at least this evening. And so I picked up a book that I helped bring into the world. I feel like a proud parent in some ways.The book is called “When I was a kid: Childhood stories by Boey”. The stork brought it by post couple [...]
Service moments that ought to be shared
I suppose we are so unused to good service these days – and I mean especially in big cities where 70% of us will live by 2020 or something like that – that when we encounter them, we are truly surprised.And so I must share these two unexpected service moments I had last week.The first was at ch [...]
