Exploring the power of emotional intelligence in online travel
The inaugural Tern Tables was launched on Wednesday last week at Spacemob, the co-working space in Singapore. Sponsored by The Travel Corporation and HotelsCombined and in partnership with Travel Massive, the travel career coaching session focused on the power of emotional intelligence in a high-tec [...]
Technology, travel and Trump – key takeaways from Phocuswright
Call it a funnel or a sieve or whatever, let’s face it, things are changing in online travel, lines are blurring even faster than you can say “revolution” and everyone, it seems, wants to be all things to all people.
Has specialisation died at the altar of growth – imagine, Airbnb getting [...]
My 15 Minutes of Fame (and Why Airbnb is Killing it)
In 2010, I was working on an update to our U.S. vacation rental market research, and one name kept popping up: Airbnb. I began digging in. The model was odd – people rent out their primary residences or spaces within their homes – but the product and founders were compelling. They took a very de [...]
Predictions: The 8 hot travel trends in 2017
In just over a month 2016 will come to an end, and we will welcome in a new year. This is also the time when many companies, regardless of the nature of their business, will come out with their predictions for what 2017 will bring.
Booking.com has done just that with eight travel predictions for [...]
The Wrap: SilkAir and Sabre join forces to help Laos grow its tourism market
The weekly news roundup: It’s all about partnership and growth this week – Sabre’s distribution agreement with SilkAir, Malaysia Airlines Bhd’s technology partnership with Amadeus, Travelport’s new deal with Indonesian travel agencies
DESTINATIONS: SilkAir and Sabre join forces to help [...]
Future is in generic apps and WeChat is paving way for Western world, says KLM’s Pieter Elbers
For an airline that’s celebrating its 97th birthday, KLM Royal Dutch Airlines has done a pretty good job of innovating in the digital space. It was the first airline to start using Facebook Messenger to communicate with its customers.
It’s been active on social media – its Lost and Found vi [...]
Sojern survey: When and where travellers are heading for year-end holidays
As the year draws to an end and travellers are planning to take their vacation break Sojern, a leading performance marketing platform for travel brands, takes a look at the planning patterns for Q3 and Q4 2016.
Its recently released Q3 Global Travel Insights report, based on the analysis of over [...]
Letter from Nikoi: Nine lessons from 12 years of WIT
I am lying on the beach in Nikoi Island, a private island retreat, off Bintan, Indonesia. This island in the Riau Archipelago was developed by former Australian banker Andrew Dixon and his partners into a back-to-nature resort for stressed out urbanites looking to reconnect with nature.
Yesterday [...]
Going the extra mile: Customer service in the 21st century
By Manuela Schwab
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways,” says Virgin Group founder Richard Branson.
The two words “unexpected” and “helpful” sum up the opportunity for ev [...]
WIT BOOTCAMP 2016: In Pictures
Pictorial roundup of WIT Bootcamp 2016 held at One Farrer Hotel & Spa on October 17.
Getting ready to welcome the delegates
This year we ask the delegates to 'Reimage' [...]
