The overwhelmed CTO and what it means for the B2B layer of travel
Dida co-founder James Jin on staying calm while AI moves faster than anyone can digest, and why the supply chain still wins.
James Jin, co-founder and CTO of Dida, one of Asia’s leading B2B travel technology companies, opened his Coffee Chat at WiT Japan with a confession, when asked about his re [...]
Inside the storm: Wego’s Veitch caught between anxiety and excitement
As a leader heading an OTA inside the storm of the Middle East conflict, Ross Veitch, co-founder and CEO of Wego, finds himself caught between two emotional states.
“One gives me anxiety,” he said, when asked what was keeping him awake – the geopolitical instability reshaping the Middle Eas [...]
Travel’s next big opportunity is in the post-booking journey
Wenrix CPO Tor Leelo on the banking playbook coming for travel, and the 60% of service requests nobody's managed to fix.
A decade ago, UK banking customers didn't switch to digital-first challengers because they were cheaper, they switched because when something went wrong, the response was instant [...]
Dailypoint stacks AI tools. Booking anxiety. Avelo Airlines disruption service. OneReg’s global expansion.
Booking anxiety surges in Northeast Asia
New research from Web in Travel and Phocuswright, powered by Protect Group, finds that geopolitical instability and travel uncertainty are driving a significant shift in booking behaviour across China, Japan, and South Korea. 42% of regional travellers now a [...]
53% of business travellers book outside approved channels due to lack of content
Nearly one-third of companies using a corporate online booking tool (OBT) report that 20% or more of travel spend is booked outside the approved platform, with 53% citing missing content as the main driver, reveals new research from Trip.Biz, the business travel brand of Trip.com Group.
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Low-cost, high stakes: How Air India Express and Transavia are navigating change
Air India Express and Transavia offer contrasting but complementary lessons on growth, digital transformation and the enduring power of brand in a price-driven world.
What does a budget airline in the Netherlands have in common with a low-cost carrier reshaping mobility across India? More than you [...]
Simplicity, flexibility, and a human touch help reduce booking anxiety in North Asian travellers
Early top-line results from the exclusive WiT and Phocuswright research into Booking Anxiety show that anxiety is widespread but unique to each market.
When I asked the audience at the WiT Japan event in Tokyo whether they had ever hesitated at the point of booking because of a “what if”, it fe [...]
AI + Omotenashi: Hail, a new partnership in travel
JTB’s Eijiro Yamakita on reading the room, sensing the world, and why the renaissance of travel is already here.
There is a word that does not translate easily. Omotenashi, often rendered as “Japanese hospitality”, is, as Eijiro Yamakita gently reminded the audience at WiT Japan, neither a me [...]
Agoda’s Morgenshtern on leaps of faith, B2B bets, and why optimisers must become leapers
Agoda’s CEO marks 12 years at the helm with a candid reckoning: what got you here won’t get you there and the age of AI demands something harder than data.
Omri Morgenshtern, CEO of Agoda, arrived at his first WiT Japan at what he cheerfully acknowledged was a full cycle – 12 years at Agoda, [...]
What happens when capital enters Musk’s orbit?
Everyone is talking about the eventual SpaceX IPO as though it is preordained to be the largest and most successful public offering in history.
Maybe.
But perhaps we should spend a little more time discussing the risks. Not the risks to SpaceX itself. The risks to everything around it. Perhaps [...]
