CheckMate has launched its Guest Engagement Platform with several travel partners including Expedia, Kayak, Travelocity, Orbitz, TripCase, and Concur to accelerate mobile hotel check In and strengthen customer relationships.
ChecckMate partner platform
The company said that with its platform, travel distributors could strengthen their brand by offering customers a more personal, convenient hotel experience.
Travellers can check in online or on their mobile device before they leave home, communicating their preferred room, sharing the time they expect to arrive, and learning when their room will be ready.
They can also discover discounted room upgrades and offers, and platform partners receive a commission on this commerce. When the travellers arrive at CheckMate partner hotels, they benefit from an express check-in experience, eliminating the wait at the front desk.
Drew Patterson: Platform helps partners strengthen relationships with customers.
Drew Patterson, co-founder and CEO of CheckMate, said: “CheckMate is helping hotels and distributors strengthen their relationships with their mutual customers, extending service from booking through to check in. Our deep bench of partners validates the need for an open solution that leverages mobile and helps OTAs, hotels and guests communicate better.”
Commenting on the platform Dara Khosrowshahi, CEO of Expedia, Inc., said: “The CheckMate platform allows us to work more closely with our partners to deliver the best parts of travel faster for our mutual customers so they can get the logistics out of the way and get right into the magic of travel moments.”
The CheckMate platform, which is open to any hotel distributor or travel software company, serves as an important, neutral intermediary for mobile and online guest interactions. As a one-stop shop, it raises guests’ experiences at all hotels, enable distributors to avoid completing one-off integrations with individual hotel chains.
Distributors enjoy a share of the revenue created by merchandising in the CheckMate platform, and protections for guest privacy are core to the offering. The CheckMate solution is white-labelled, simple to implement, requires no downloads, and can be easily integrated within a hotel or distributor’s native apps.
• Featured image credit (hotel reception): Duettographics/iStock
