As AI changes how we book travel, iWander bets on how we actually explore
iWander co-founder and CEO Marius Nigond on building AI-guided walking tours for a generation of travelers who want spontaneity, not a fixed itinerary
Travel planning is being influenced by AI faster than almost any other part of the industry. Google just moved agentic hotel booking out of pilot mo [...]
Destinations: How to keep the heart of travel beating strong amid AI disruption and hallucinations
Rod Cuthbert opened his panel on “Destinations: Demand, Sustainability, Tech” at WiT Queenstown, with a confession: he’d asked his own AI system to name the world’s single best destination at marketing itself. The answer came back New Zealand, “by a country mile.”
The Tourism Tasmania [...]
Banks see travel as a path to high-value loyalty, but trust is tricky.
Agoda's Damien Pfirsch on why travel is no longer a side perk for financial and loyalty brands, but one of the most valuable, and hardest to get right, customer relationships in their portfolio.
Travel used to be the reward you cashed in your points for. Now it's shaping up to be one of the most po [...]
Data: The light behind AI
10 key takeaways from a presentation by Filip Filipov, CEO, OAG at WiT Japan
AI is only as good as the data behind it.
Every platform shift in travel – internet, mobile, payments, now AI – has rewritten the rules. But unlike previous shifts, AI's value is entirely dependent on the qual [...]
Full cycle: Hermione Joye on 12 years in Asia travel
In the Chinese calendar, 12 years is a full cycle – every animal has had its turn, and you’re back where you started. Well, Hermione Joye, who has just stepped down as Google’s Head of Travel, APAC, has spent exactly a dozen years in the region and as someone born in the Year of the Rat, she l [...]
Can Japan leap beyond “the Italy of Asia” in the AI era?
Why quiet power may become Japan’s greatest competitive advantage
The travel industry is undergoing its biggest transformation since the rise of the internet.
The catalyst, of course, is generative AI.
Yet the most thought-provoking question I took away from WiT Japan 2026 wasn’t about AI [...]
Agoda’s Tim Hughes on online travel’s broken promise and AI’s “Reddit” dilemma
Twenty-five years and, by his own count, five completely different versions of Agoda later, Agoda’s Timothy Hughes sat down at WiT Queenstown to talk about why online travel never quite delivered on its oldest promise, and why the fix for AI’s travel-advice problem might be sitting in a small co [...]
Gemini goes local: What Google’s first Southeast Asia AI report means for travel
Google’s first-ever Gemini Report: Southeast Asia 2026, released on July 14 alongside the local-language rollout of its new “Gemini Spark” agent, claims the chatbot has become the fastest-adopted Google product the region has ever seen – active users more than doubled between April 2025 and [...]
The next transformation: Inside Ascott’s agentic AI leap of faith
Chief Commercial Officer Tan Bee Leng on the mindset shift that took the company from owner to operator – and the one she says is even bigger
Ask Tan Bee Leng, chief commercial officer of Ascott, what her immediate challenge is and her answer was not what I had expected.
“Parity,” she says [...]
SMEs and the golden AI moment: Lessons on how to seize it
How ready are SMEs to seize the AI moment? That was the question asked at WiT Indie, and moderator Sarah Wan of Klook kicked off the session by asking her panellists to rate their AI-readiness on a scale of 1 to 10.
Vikram Malhi, CEO and founder of ZUZU Hospitality, a revenue management platform [...]
