Why The Murray, Hong Kong, had me singing like a lark
I must have passed the Hong Kong Government building countless times when I was living in the city. You couldn’t help but do so, located as it is midway between Pacific Place and Central. But the Murray Building was a structure you hardly noticed in a city of super structures – it was nondescrip [...]
Rainy Chan talks female leadership, bridging the generation gap and building loyalty in her career
Rainy Chan’s career has seen far more than the proliferation of technology through hospitality. Beginning as a receptionist, she made a steady climb to the top of the hospitality ladder as Regional Vice President of The Peninsula Hotels and General Manager of The Peninsula Hong Kong, before starti [...]
Letter from Seoul: South Korea’s travel braces for change as perfect storm approaches
There was a time when I visited Tokyo and I thought I had landed in a science fiction novel. Today I get that same feeling when I visit Seoul.
Its citizens are more attached to their smartphones than anywhere else – by age 12, 72% of South Koreans own a smartphone and they spend 4.5 hours a day [...]
Chatbot, travel guardian, instant feedback: Malaysia Airlines’ new digital offerings
Facebook may be facing a backlash due to the recent data scandal and the current movement to #deletefacebook. However, it has not deterred Malaysia Airlines from introducing a Facebook Messenger bot, MHchat, for flight booking.
The bot is one of the three latest digital initiatives (apps) the air [...]
“Data is the new gold” has become “data is the new dirt”
What a week it’s been – first the Facebook data scandal and then the Grab-Uber deal in South-east Asia, and at the heart of it, our identities.
The former led to outrage that we could have been so manipulated by marketers targeting our social profiles (we always have been, it’s just the sca [...]
WIT Future Leaders Forum: Five ideas on building better careers and leaders in hospitality
You could say the hospitality industry is currently in the throes of a technological revolution. Traditional roles in hospitality will not exist in the way we know them in the near future. Naturally, changes in technology bring change in the people that work with and around it.
Pressure is buildi [...]
Malaysia Airlines to elevate travel into a ‘truly Malaysian experience’ with its rebranding campaign
Malaysia Airlines last week kicked off its new brand campaign themed ‘Malaysian Hospitality Begins With Us’, which aims to give its guests “a unique end to end experience with warm, genuine, and efficient service from the heart …”
“We are re-emphasising to the world that ‘Malaysian H [...]
8 key takeaways from WIT Hospitality 2018: Cash flow and real estate may still rule but transform or be left behind
I am sure by now hoteliers must be tired of hearing people tell them they must change. But they do say if you say something often enough, it will happen sooner rather than later.
And It looks like something fundamental is shifting. It felt palpable at WIT Hospitality which took place in Hong Kong [...]
Melon, Magic, Money: The blurring of sci-fi and reality and the changing world of content creation
From editing DNA in mice so as to learn how to make humans more space-faring to the continued search of habitable other worlds, to deep algorithm learning to make machines smarter and growing human organs in animals for future transplant, it was a day of mind-blowing inspiration for the 150 or so of [...]
Fancy a 500-mile sidecar ride to Penang? Triquetra.sg’s Simon Wong plans charity rally as part of WIT Indie
Triquetra.sg, the company that offers Vespa vintage sidecar heritage tours in Singapore, will organise a 500-mile Charity ride from the Lion City to Penang, in conjunction with the inaugural WIT Indie being held in the northern Malaysian state.
Founder Simon Wong, who’s speaking at WIT Indi [...]
