Big ideas, big shifts: Hospitality tech’s generational moment
Phocuswright Europe 2025’s hospitality tech panel featuring leaders from Lighthouse, Mews, and Hostaway made one thing clear: innovation in hospitality is no longer optional – it’s inevitable, and AI is leading the charge.
If there was any doubt that hospitality tech was due for disruption, t [...]
End of an era: SHATEC tipped to close after 42 years
A turning point for Singapore’s hospitality industry
The impending closure of SHATEC, Singapore’s first dedicated hospitality school, marks a significant turning point in the evolution of the city-state’s tourism and hospitality sector.
Founded in 1983 by the late Pakir Singh, then-preside [...]
Trambellir’s new partnerships are helping it shift the narrative around medical tourism
CEO maps strategy around democratising medical tourism. “This is not just innovation, it’s inclusion.”
When So Iizuka (CEO and co-founder, Trambellir) speaks about medical tourism, he talks about it in relation to infrastructure, compliance, trust, and an industry-wide rewiring that’s ha [...]
Morris Sim on social bubbles, people firewalls and loss of talent | Conversations On Turning 20
When you get to the ripe young age of 20, you’re bound to collect lots of stories – not only about the past but lessons for the future.
As WiT marks its 20th year in 2025, we turn the spotlight on our community, our tribe pioneers and leaders, to tell their stories and share their views on th [...]
The constant battle: How Booking.com’s security chief fights travel scams at scale
For cybercriminals, the travel industry has become a lucrative new target and it’s not hard to see why. Big money, emotional stakes, digital self-service, and a globally distributed ecosystem of users and suppliers make the perfect storm for fraudsters.
At the centre of the fight is Marnie Wilk [...]
The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.”
That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend.
No app could’ve found that grave. No A [...]
How Atiom’s Matt Spriegel is fixing a big hospitality blind spot
Tackling a gap where the frontline got left behind
When Matt Spriegel founded Atiom, a tech platform for hospitality staff training and engagement, he wasn’t chasing shiny trends - he was trying to fix a problem no one was really talking about. “The frontline workforce - we call them the Forgot [...]
Deep Kalra on surviving the fires, changing the rules and dreaming of travel 2045 | Conversations On Turning 20
When you get to the ripe young age of 20, you’re bound to collect lots of stories – not only about the past but lessons for the future.
As WiT marks its 20th year in 2025, we turn the spotlight on our community, our tribe pioneers and leaders, to tell their stories and share their views on th [...]
Redefining luxury: COMO’s Doris Goh on the rise of experiential, aspirational, and purposeful travel
From truffle hunting in Tuscany to charting weather ships in the Arctic, COMO’s commercial head shares why the future of luxury isn’t about opulence, it’s about intention.
When Doris Goh talks about luxury, it’s not about chandeliers or thread counts – it’s about truffle grounds in Tus [...]
80% of hotels still spend days on manual reports, says global benchmark report
Manual work still dominates despite the buzz around AI - highlighting both the tech gap and operational reality
The NYU School of Professional Studies (NYU SPS) Jonathan M. Tisch Center of Hospitality and its Hospitality Innovation Hub (HI Hub), in collaboration with RateGain Travel Technologies Li [...]
