APAC consumers are ready for AI agent-led shopping, Accenture research finds
Accenture hosted a media briefing to present findings from its Consumer Pulse Survey 2026 and lay out a framework for how businesses across Asia Pacific should prepare for what it calls "agentic commerce" — a shift in which AI agents research, compare, purchase and manage returns on a consumer's b [...]
APAC hotel distribution sees slower growth, rising regional OTAs, and direct channels under pressure
D-EDGE's 2022–Q1 2026 analysis shows booking growth cooling to 2.7%, Agoda pulling ahead of Booking.com, and wholesalers more than tripling their market share in three years.
According to a new report from hospitality technology provider D-EDGE, Asia-Pacific's hotel distribution landscape is shif [...]
The next generation of hospitality: When the room is no longer the point
A ryokan owner, a global brand VP, a lifestyle acquirer and a boutique operator debate what will actually make a guest choose you in the next 20 years.
A panel at WiT Japan on “The Next Generation of Hospitality” brought together four voices with sharply different stakes in the answer.
Kyohe [...]
Travel’s next big opportunity is in the post-booking journey
Wenrix CPO Tor Leelo on the banking playbook coming for travel, and the 60% of service requests nobody's managed to fix.
A decade ago, UK banking customers didn't switch to digital-first challengers because they were cheaper, they switched because when something went wrong, the response was instant [...]
Low-cost, high stakes: How Air India Express and Transavia are navigating change
Air India Express and Transavia offer contrasting but complementary lessons on growth, digital transformation and the enduring power of brand in a price-driven world.
What does a budget airline in the Netherlands have in common with a low-cost carrier reshaping mobility across India? More than you [...]
Trust, data and the sovereign traveller: Lufthansa and Trip.com on co-creating value
If there was one message that came through at the Trip.com Airline Global Conference in Amsterdam, it was that the willingness is there to “co-create value with intelligence, trust and partnership” but numerous obstacles stand in the way.
The closing panel featuring CT Ooi, CEO of Flights, Tr [...]
Is DerbySoft building the intelligence layer that flight distribution has been missing?
Jason Sui wants to move airlines beyond basic connectivity and he's already got the early proof points to back it up
Jason Sui, Divisional CEO of Flight Services at DerbySoft, has spent years in the trenches of flight distribution, first building PKFARE, a leading global travel wholesaler, and now [...]
A blockbuster eCommerce announcement and a strange travel signal with an Asia-Pacific twist
Amazon has just done something not quite so quietly disruptive: it has taken another piece of its logistics engine, put a price on it, and handed the market a benchmark. That matters far beyond e-commerce. Which is why we should all be paying attention.
For travel, the lesson is obvious. The indu [...]
ZUZU’s AI revenue co-pilot launches first partnership in Japan
SQUEEZE Inc. selects ZUZU's RevMate AI to power revenue management
The Japan-based smart hotel operator, running over 40 hotels and serviced apartments, adopts RevMate to enhance revenue intelligence alongside suitebook, its cloud-based hospitality operation platform
ZUZU Hospitality, [...]
From seats to sales: How ZIPAIR is rewriting airline retail
It began, as many bold travel stories do, at the worst possible time. In 2020, at the height of the pandemic, when skies were empty and demand had collapsed, a new airline quietly took off from Narita. Its first passenger flight carried just two people.
Most airlines would have been fighting for [...]
