New Travelport technology resolves accommodation problems for disrupted air passengers
The next time you are stranded at an airport due to flight delays or cancellations you can avoid the long lines for paper hotel vouchers with Travelport Resolve, which promises to get you a room with a “few simple touches" on your mobile device.
This latest product from the travel commerce com [...]
The Wrap: Corporate Traveller merges with FCM Travel Solutions in Asia
This week we see the restructuring of two travel companies in Asia to better market to the growing travel demand in the region, and feature new products from Travelport and TripAdvisor.
CORPORATE TRAVEL: CORPORATE TRAVELLER MERGES WITH FCM TRAVEL SOLUTIONS IN ASIA
The Flight Centre Travel [...]
Letter from Tokyo Station: Japan serious about rail, AirAsia about China and Watson about augmenting
Something unexpected happened on my travels in Japan last week. The train service from Tokyo to Shin-Osaka ran three minutes late. You should have seen the look of consternation on passengers’ faces and my Japanese friend said to me, “So sorry, this is very unusual.”
Where I come from, thre [...]
Imagine a future of travel through avatars – how ANA wants to impact all 7.5b people on earth
It is said that a good idea either makes you laugh or makes you very scared and the idea of travel avatars shared at the sixth WIT Japan & North Asia elicited both reactions from the audience.
Akira Fukabori, market communication intrapreneur of All Nippon Airways and Kevin Kajitani, Digita [...]
Letter from Amsterdam Part 2: Fear of ghosts and bikes, and trends that rock in Asia
In Amsterdam, I stayed at the Grand Amrath Hotel. It’s reputed to be haunted. I didn’t know it because unlike 80% of travellers who read reviews before they book a hotel, I didn’t do any research.
I stayed there because it was the hotel of choice for the Phocuswright team. It’s a very [...]
The Wrap: Is this the future of inflight service? A sneak preview from Air New Zealand
In the news: Air New Zealand’s vision of future inflight service, TripAdvisor's revamped iOS mobile app, flydubai in new partnerhips with Amadeus
AIRLINES: IS THIS THE FUTURE OF INFLIGHT SERVICE? A SNEAK PREVIEW FROM AIR NEW ZEALAND
On your next flight on Air New Zealand in the near fut [...]
New study reveals more Singaporeans are buying travel on the go
Last year one in five online travel transactions were made on mobile, while mobile purchase increased 35% from 2011-2016, and is expected to continue growing.
Tech savvy Singaporeans are among travellers who are increasingly using mobile to browse and purchase travel, revealed marketing technolog [...]
How travel apps of leading brands rank in speed
Most of us have our favourite apps to shop for travel and, depending on how fast and/or how user friendly the interface is, we either keep them as our favourites or discard them.
Slow performing apps could put some of us off as we want to be able to quickly book air tickets and accommodation, sea [...]
How reward-U is aiming to be “Hong Kong’s everyday loyalty programme”
In putting together its reward-U loyalty programme, Hong Kong’s low cost carrier HK Express turned a couple of things on its head.
One, members are rewarded for dollars spent, not miles flown. Two, it moved from an FFP (frequent flyer programme) to a lifestyle-based scheme, rewarding customer l [...]
Skyscanner says evolution from metasearch to marketplace the logical path to future distribution landscape
Skyscanner has made its intentions clear: it is transitioning from just being a metasearch engine to becoming a marketplace with multiple storefronts, where travellers “can shop for a rich array of air fares with a seamless process from start to finish across any device”.
Sounds like a logica [...]
