Accor’s Issenberg talks Fairmont, culture and content
For a man who’s spent the past seven months leading the integration of a US$3 billion acquisition, involving 115 hotels across 40 countries, Michael Issenberg, the chairman of AccorHotels Asia Pacific, was looking decidedly relaxed when I caught up with him in Sydney.
Since Accor’s acquis [...]
The World’s Most Unique Digital Travel Awards Returns
Web In Travel’s WITovation Awards, which recognise excellence in digital marketing and user experience in travel, returns with the WIT Conference (Singapore, Oct 17-19).
Presented by Sojern, this year’s awards are open to nominations that cover marketing and development efforts in the last 12 [...]
Letter from Bethnal Green: Discovering a new hood, and the street art of Brick Lane
I have to confess that I never thought I’d ever write a letter from Bethnal Green – because, prior to last month, I didn’t even really know where it was and the name had only been on the periphery of my consciousness, associated with inner city London, gangs and crime.
It didn’t seem to b [...]
The Millennial Traveller: It isn’t easy being green, according to Greenview’s Eric Ricaurte
While travel has always been regarded as a virtuous pursuit, it is not without its caveats. As travellers become more aware of their impact on the planet, consumer decisions have evolved into far more than simply finding the best price.
Unsurprisingly, the travel industry’s sense of ‘social r [...]
How a corporate hippie is reimagining George Town heritage + hotels
The day I went to check out the Jawi Peranakan Mansion, Chris Ong’s newest boutique hotel in Penang, a Chinese family of about 12, with young kids, were checking in.
They had booked on Expedia, were taking two rooms and the staff were wondering how to tell them that each room only had capacity [...]
Skyscanner adds hotels and car hire to its mobile app
UK-based metasearch engine Skyscanner has integrated its standalone hotel and car rental mobile apps into its existing flight app on Android and iOS to make booking travel easier for travellers.
Hotels and car hire are now automatically synchronised with flights search so travellers do not have t [...]
Checkmate. TrustYou is now wherever guest feedback happens
TrustYou’s acquisition of real-time messaging specialist Checkmate last week fills the missing piece of the data puzzle that it is building in a bid to be the “company that knows everything about every guest when it comes to feedback” and, in turn, “the data platform that powers the booking [...]
The Wrap: Revenue from add-on services makes 10 airlines “billionaires”
The weekly news roundup: IdeaWorksCompany airline ancillary ancillary revenue review, 2016 Global Flight Price Ranking from Rome2rio, Apple Pay for Klook users
AVIATION: Revenue from add-on services makes 10 airlines “billionaires”
Ancillary revenue for airlines have doubled between 2 [...]
Locomote, backed by Travelport funding, powers on to change corporate travel
The idea of Locomote was born when Melbourne-based cousins Ross and David Fastuca (pictured) spoke to corporations about their problems booking their travel and found out what a disjointed experience it was.
“There were problems with duty of care, risk management, customer complaints with exist [...]
2017 Global Travel Price Outlook: Six risks identified – how to manage them
Travel prices are set to increase marginally or remain flat for 2017, while geopolitical and economic uncertainty mean travel managers need to remain flexible and agile.
These are among the findings in the 2017 Global Travel Price Outlook, which identified six key risks that could impact both tra [...]
