Airport IT investments set to reach US$6bil, focus on passenger experience
Airports globally are increasing their IT investment to US$6 billion this year, according to data released by SITA in its IT Trends Survey 2013.
The report revealed that 90% of airports expect to either increase or maintain their IT spend in 2014, despite economic challenges, with a key focu [...]
The Wrap: A St Regis and world-class convention centre for Langkawi
In the news: Investments for Langkawi, Amadeus’ Consulting Services, Mr & Mrs Smith first hotel awards, Ibis pillow hunt
A St Regis and world-class convention centre for Langkawi
The idyllic Malaysian island of Langkawi gets a boost in its race to be a top class world tourist destinati [...]
Start-ups, take a look at the meetings space
If there’s one industry that technology is disrupting, it’s the meetings and exhibitions sector. That thought was hammered home to me during the four days I spent at the ICCA conference in Shanghai.
Pictured: ICCA's CEO Martin Sirk with his Chinese hosts
This is one of the largest [...]
Secrets of social media in APAC unravelled
Accor, in its inaugural Accor Hotels Asia Pacific Social Media Monitor, reveals that Thai and Chinese travellers are most active online, while Australians and New Zealanders are the least social media users.
Singaporeans are also very active in the social media space, with 84% interacting onlin [...]
Brand Karma partners IDeaS on new RMS
Brand Karma and IDeaS Revenue Solutions have joined forces to help provide revenue managers better optimise yield from travellers who rely on word-of-mouth in social media to make their purchase decisions.
Data from Brand Karma’s brand analytic tool, Brand Karma iO, which audits a brand’ [...]
Letter from Shanghai: Redefining the China Dream – Kim Kardashian cannot be a role model
Just returned from Shanghai and wondering what’s the point of being rich if you can’t breathe? Okay, perhaps I am being over-dramatic but often one has to be to illustrate a point.
I was fortunate to have two clear days out of four in Shanghai but yet the one day I was out sitting in traffi [...]
Uttara, a woman in her element in Shangri-La
In his book “The Element”, Ken Robinson argues that a person is in his or her element when they are at the intersection between what they love to do and what they are good at.
Going by this, I’d say that Uttara Sarkar Crees is squarely in her element. In fact, I’d even go so far as to s [...]
A year in review on hotel reviews
In this guest blog Ben Jost (pictured below left), CEO & Co-founder of TrustYou, identifies key trends in travellers’ reviews and hotel satisfaction.
We often talk about the growing importance, and influence, of online hotel reviews. Recently we took a step back and looked at the revie [...]
The Wrap: AirAsia revamps executive team in move to streamline op, spearhead growth
In the news: Executive changes at AirAsia, Straight to Gate with Jetstar, strong Q3 for Amadeus
AirAsia revamps executive team in move to streamline op, spearhead growth
AirAsia on November 6 announced a series of major changes in its management team and board following the recent merging o [...]
Think like an immigrant, work like an artisan and live in beta
It’s the new formula for workers in the new sharing economy and I couldn’t have picked a more appropriate place to write this piece than Shanghai, gateway to 1.35 billion people in a country that’s on beta-steroids.
(Pictured left: Shanghai by day)
At the WIT Conference, Philip Wolf, fo [...]
