Accor tailors Mercure for China
Accor has re-engineered its Grand Mercure brand for the China market, which was unveiled at the inauguration of Grand Mercure Shanghai Zhongya by Accor (pictured left), the first hotel adapted to the new positioning.Grand Mercure combines Accor’s extensive China and international hotel experienc [...]
Making Social Media An Asset To Your Hotel, Part 2: Operations
[This is the second posting in the series, Making Social Media an Asset for Your Hotel, by Brand Karma. The first article is available here.]For a hotel’s operations staff, daily and trended reports of guest satisfaction surveys (or solicited guest feedback) provide critical insights into oper [...]
Growth in Distribution, IT Solutions boosts profit at Amadeus
Growth in its Distribution and IT Solutions businesses boosted Amadeus' adjusted profit for 2011 by 20.7% to total €487 million for its full financial year ended December 31.This was backed by like-for-like revenue growth of 5.8% to total €2,712 million and an increase in EBITDA (Earnings be [...]
Dusit Thani to focus on meetings and Asia markets
The news coming out of Bangkok has not been exactly good these past months but hoteliers in the city remain resilient and optimistic that customers will not lose faith as Thailand struggles to pick itself up as one of Asia’s favourite destinations.The Thai government has, after all, declared this [...]
Wego goes global – 34 new country sites launched
With its aim of becoming a global travel brand, Wego.com has announced global expansion plans with the launch of 34 new country sites in 20 different languages, targeting almost all developed or emerging travel markets worldwide.The company soft launched these 34 country sites, including Singapor [...]
Cheap and cheerful, channel agnostic, that’s Scoot
For someone who’s about to get a new airline flying within the next few months, Campbell Wilson looked fairly relaxed when I caught up with him in Scoot’s office at Changi Terminal 1.But the New Zealander confessed to having sleepless nights with each night thinking about different things. For [...]
Picking up a new form of tweet speak, awesome
So I survived Singapore’s first Social Media Week. Truth, I only attended two day events, couldn’t have survived the parties for sure. I would have felt like a chaperon and anyway, after a week of speaking about social, the last thing I wanted to be was social.But here’s the one thing I like [...]
Fuel costs make dent in AirAsia’s income
AirAsia's net profits for Q4 2011 tumbled to RM135.7 million (US$44.8 million) from RM311.1 million a year earlier due to rising fuel prices. The airline spent RM475 million on fuel during the period reviewed compared with RM292 million a year ago. Average fuel prices increased 36% over the year, [...]
Spare us the pain, what travellers want in their online experiences
Consumers in less developed countries are more frustrated with the destination selection, shopping and booking process than travellers in more developed markets, a new study shows.The study, Empowering inspiration: the future of travel search, attempts to uncover the pain points travellers face d [...]
Pinterested yet?
Time Magazine named it among the “50 Best Websites of 2011”. There is news doing the rounds that it is driving more referral traffic to third-party sites than Google Plus, LinkedIn and YouTube combined. CNN covered it as 2012’s hottest website and tech blogs can’t stop raving about its succ [...]
