Travel chaos is inevitable. Klook’s CX chief tackles it with data
Travel disruptions are often seen as part of travel's DNA. It's a strange notion, but as resilient as the industry is, its nature is also highly suceptible to disruptions from political instability to tech shutdowns, all the way to natural disasters. So, how does Klook build customer confidence? In [...]
The Experiences Moment has arrived: Expedia announces intent to acquire Tiqets
Mariano Dima: “Experiences is the next thing to crack but it’s far more fragmented and harder to get right”
If anyone needed convincing that the tours and activities sector is the next battleground for online travel, it’s the latest announcement from Expedia Group that it has entered into [...]
Sunrise Airways offer refunds. GSMA cautions Indonesia. Booking’s ‘agentic’ plans. DreamFolks expands via ETT.
Sunrise Airways adds full refund option through Protect Group partnership
Sunrise Airways has introduced a fully refundable ticket option for all passengers through a new partnership with Protect Group. The new feature aims to boost confidence at the time of booking and simplify the customer experi [...]
Travel Forward 2026: Loyalty-gaming and shift from automation to actual intelligence
Phocuswright has released its latest Travel Forward report, outlining the forces shaping global travel in 2026; from the macro trends steering demand, to the dynamics redefining loyalty, to the continuous accelerating of AI. If there’s one key takeaway from the report, it’s that travel has moved [...]
Who says meta is dead? Batista takes Skyscanner into a packages, multi-modal and beyond-Europe future
Two years into Skyscanner, first as COO, then as CEO, Lisbon-born Bryan Batista is ready to take the 21-year-old metasearch pioneer into a new future in 2026 – one that involves global expansion into new markets such as India and the Middle East, as well as a packages and multi-modal future.
Ca [...]
TourRadar’s full circle moment as it banks on UGC and social commerce
Fifteen years after launching TourRadar from a scrappy flat in London, Travis Pittman is back where he started – chasing the power of user-generated content.
“We actually started as one of the first photo-sharing platforms for travel,” Pittman recalls. “In 2005, we were kind of like Instagr [...]
Spotnana x Booking.com. Otto the Agent is born. GCash and Klook launch card. Azerbaijan Airlines adopts HTS. More.
Spotnana partners with Booking.com
Spotnana has announced a major partnership with Booking.com, integrating directly with the OTA’s latest API to give its customers and TMC partners full access to Booking.com’s global inventory, including rates that were previously only available on the website [...]
Letter from Seoul: High anxiety, hard questions and high stakes
“Don’t worry about the next 20, worry about the next six months”
Back in Singapore, after landing at 1am and walking my dog through tropical humidity six hours later, I found myself reflecting on the strange magic of travel.
Just 24 hours earlier, I had been in Seoul, pacing along the Han [...]
Unpacking the future of money in motion, B2B travel payments with Visa’s Jay Patel | WiT Studio
What does a frictionless travel experience look like, and how do we get there?
In an interview inside the WiT Studio with Jay Patel, Global Account Director - B2B Travel at Visa, we get into the pivotal technologies shaping the movement of money for businesses in the travel sector. Patel sheds lig [...]
From photography, influencing and storytelling, travel’s creative minds reimagine the future
“Always go a little further into the water” – David Bowie
While much is written about the technology toys of the future, the part that too often seems to be lacking is an exploration of just how creative tomorrow’s talent needs to become, in order to help master the challenges ahead of us.
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