Tech debt in the travel industry: Why airlines are still trying to fly with fossils
Welcome to the airline industry’s secret shame: Tech Debt. Decades of patchwork systems, outdated booking platforms, and clunky old databases that might as well be fossilized – if these systems were any older, archaeologists would be studying them. Airlines have essentially been strapping roller [...]
Virtuoso’s Upchurch talks tech enhancement, longevity revolution and diversity of luxury travel
It’s a question he gets all the time, will technology replace the travel agent, and probably more so now with the acceleration of Generative AI and its implications on the full travel value chain. But Matthew Upchurch, CEO of Virtuoso, the world’s leading global network of agencies specialising [...]
Traveloka vs scammers. Looking for loyalty in Saudi. Tourism operators seek best in class. More.
Saudi hotels turn to tech for loyalty
Global hotel technology specialist SHR has teamed up with Saudico Electronic Systems, one of Saudi Arabia’s top Oracle Hospitality providers, to elevate customer loyalty programmes across the kingdom's hotel sector, where hotel loyalty programmes are not wide [...]
OTAs have to stay agile amid breakneck pace of change
Adrienne Enggist: “We’re constantly riding this edge of risk, protecting customers takes the number one priority”
With things “moving at such an enormously breakneck pace”, OTAs, big and small, have to stay agile, leveraging advances in processing power and AI to keep up with customer exp [...]
The New Face of Hospitality: Different models emerge to meet post-pandemic demand
From apartment-style hotels to longevity retreats and high-end private villas, travellers are seeking new experiences
The world of travel has changed dramatically since the pandemic, bringing with it a wave of innovation in hospitality. While traditional hotel stays are still in demand, the hospita [...]
Ixigo’s “Love Train” To Success: Cracking The Code in the Indian Travel Market
A 20-year “overnight success” story
In the song “Love Train”, The O’Jays called on “people all over the world, everybody, join hands, start a love train, love train”.
Well, if Aloke Bajpai, Chairman, Managing Director and Group CEO, ixigo, had his way, he’d want all of us to ge [...]
Trip.com’s roadmap for harnessing AI and local insights for continuous innovation
How do you make travel planning feel as intuitive as scrolling through your favorite app?
According to Boon Sian Chai, Managing Director and Vice President of International Markets, and Amy Wei, Senior Product Director, Trip.com Group, the answer lies in blending technology with an in-depth underst [...]
Travel industry urged: “Don’t just take us places, make us feel better”
“We travel to know we’re not alone”, says actor, entrepreneur, traveller, Power Ranger Jason Chan
Editor's note: If you want to be rich, make good memories and there’s no better place than travel to make good memories. Yet, are we in the industry doing enough to create those emotional [...]
Inside Expedia’s B2B engine, powering 60,000+ travel partnerships (WiT Studio)
With Expedia Group already considered a giant in consumer travel, its B2B arm—Private Label Solutions—is fine-tuning how partners, from airlines to banks, leverage Expedia’s suite of tech and supply solutions. Aileen Chan, Vice President, APAC Sales, Private Label Solutions at Expedia Group, s [...]
Ryanair’s Michael Cawley on political tensions, cost efficiency, and why Europe’s aviation future is at risk
“Business thrives in certainty. The uncertainty in Europe, especially with weak political leadership in key nations, is a cause for concern.”
“In 2000, people were saying ‘You’ve reached saturation point.’ We had about 1,200 passengers. This year, we’ll do 200 million passengers,” s [...]
