Spotnana’s new British Airways integration lets you instantly change flights
Spotnana has announced a direct integration with British Airways, enabling customers and partners to access the airline’s full New Distribution Capability (NDC) content along with enhanced servicing features. A key highlight is Spotnana’s fully automated, self-service disruption management, which allows travellers to cancel or rebook flights with a single click in case of delays or cancellations. Other features include access to Additional Price Points (APP) for more fare options, expanded ancillaries such as seating, self-service exchanges and cancellations, and synchronized servicing that ensures reservation adjustments are reflected across all systems. The integration also eliminates cost-recovery surcharges, providing surcharge-free fares.
This partnership aligns with Spotnana’s strategy to leverage and accelerate NDC adoption by delivering a Travel-as-a-Service platform that streamlines shopping and servicing. The integration aims to provide a seamless traveller journey with direct airline support while offering corporate travel managers and TMCs a more efficient and cost-effective booking experience.
Copa Airlines launches real-time travel requirement tracker
Copa Airlines has partnered with global content solutions provider Smartvel to offer real-time travel information to passengers flying to any of its 85 destinations across Central, South, and North America, as well as the Caribbean. Smartvel’s technology, which monitors official government sources, will be integrated into Copa’s website and mobile app, providing customers with up-to-date details on health and visa requirements. The solution is available in multiple languages and ensures accuracy by continuously tracking changes in travel regulations across the 32 countries Copa serves.
Beyond real-time updates, the integration allows Copa to personalize customer experiences and explore new ancillary services through Smartvel’s partnership network, which includes travel insurance and visa providers. Diego Morales from Copa Airlines emphasized the airline’s commitment to enhancing the traveler experience, stating that accurate and timely communication is central to Copa’s service strategy.
Agoda expands EcoDeals partnership with WWF to fund conservation projects in 10 Asian markets
Digital travel platform Agoda announced the launch of its fourth Eco Deals program at the ASEAN Tourism Forum (ATF) taking place in Malaysia, expanding its ongoing partnership with the World Wide Fund for Nature (WWF). This program supports the protection of wildlife and the conservation of critical habitats in Asia.
With a donation target of USD 1.5 million, the program has been expanded to cover 10 markets including Japan and Korea this year. Similar to previous editions, Agoda will donate USD 1 towards WWF’s conservation efforts for every program booking made at a participating hotel. As part of this initiative, Agoda is also introducing the Sustainable Tourism Impact Fund in collaboration with WWF-Singapore and UnTours Foundation to support change-making businesses addressing sustainability challenges in the tourism sector. Agoda is designating USD 100,000 to the fund, with the potential to increase to USD 150,000 upon reaching the $1.5 million donation target.
The Sustainable Tourism Impact Fund is designed to provide investment capital to MSMEs in the tourism sector across several Southeast Asian markets, fostering innovation and advancing conservation to help shape the future of travel in a more sustainable way.
Mabrian’s AI-powered AILA delivers real-time tourism insights
Mabrian has launched AILA (Artificial Intelligence Live Assistant), the first Generative AI-based virtual analyst designed to enhance tourism management efficiency. As a business-to-business tool, AILA interprets and analyzes large volumes of up-to-date tourism data, providing real-time insights for destinations and tourism companies. Integrated across seven key data modules – Air Capacity, Traveller Behavior and Sentiment, Accommodation, Spending, Telecommunications, Mobile Data, and Sustainability – AILA delivers customised, data-driven recommendations to streamline decision-making.
AILA is designed to process prompts in any language while ensuring responses are relevant and reliable. Future iterations of the tool will expand its capabilities, allowing it to interrelate multiple data layers, predict trends, prescribe actions, and execute automated solutions for tourism managers. AILA aims to address industry challenges such as sustainability and destination capacity management with analytics and strategic intelligence.
Mabrian will officially unveil AILA at FITUR 2025 as part of the SEGITTURLAB programme.
