The constant battle: How Booking.com’s security chief fights travel scams at scale
For cybercriminals, the travel industry has become a lucrative new target and it’s not hard to see why. Big money, emotional stakes, digital self-service, and a globally distributed ecosystem of users and suppliers make the perfect storm for fraudsters.
At the centre of the fight is Marnie Wilk [...]
Code, context, and culture: How Japanese OTAs are wielding AI for the next travel wave
Biggest obstacle is lack of “shared data standards and open infrastructure”, says KabuK’s Sunada
In the bustling intersection of tradition and technology that defines modern Japan, a quiet but profound transformation is underway in the travel space – driven not by hype, but by the pragmatic [...]
Aviation’s dual reality: Dreaming of the future, grounded in the now
At WiT Phocuswright Middle East, aviation leaders debated the next 10 years of travel distribution, payments, and digital transformation, and the balance between ambition and realism.
At a time when every industry panel seems to default to AI, it was refreshing to hear leaders in aviation and tech [...]
What it takes to win in social: Be a pinball wizard, storyteller, experimenter
“If you think you know your customers, think again.”
That mic-drop moment came from Eason Zhang, TikTok’s Head of Strategic Apps, South-east Asia, during a spirited panel on how social media is redefining travel discovery, influence and commerce at the Preferred Global Conference 2025 in Sing [...]
OTAs: Game-changer or profit killer? Travel experts weigh in at ASEAN Tourism Forum
Who’s really winning in today’s online travel industry?
There’s no denying that Online Travel Agencies (OTAs) have reshaped the travel industry, serving as both an enabler and a challenge for hotels, airlines, and travellers. At a recent panel discussion at the ASEAN Tourism Forum 2025, held [...]
All-inclusive travel is booming. Travel partners should take advantage. (Sponsored)
About the author: Greg Schulze is the Chief Commercial Officer at Expedia Group
All-inclusive holidays have exploded in popularity in recent years, with more travelers booking all-inclusive packages now than ever before. Since 2019, the all-inclusive demand on Expedia and Hotels.com has grown [...]
Ice baths on a tropical island: This is how weird and wonderful travel’s going to get in the Next Generation
Key takeaways from WiT Singapore 2024
As I was lying by the pool at Cempedak Private Island, watching the sun set over a calm South China Sea and being grateful for the wonders of travel, a strange ritual was taking place nearby.
A group of wellness devotees from Singapore were taking part in a [...]
The New Work Paradigm: Covid’s lasting legacy
We are not going back to the office, not in the way we used to. The pandemic forced us all to re-evaluate how we live, how we work, and how we balance our lives. The forces that powered the old way of working—the service economy built around office towers and cubicles—are permanently disrupted. [...]
How Taylor swiftly earned Singapore half-a-billion dollars
Economy booster: One travel platform saw tour bookings shoot up by 2,373% during concert period.
Phenomenon
Definition:
a: a rare or significant fact or event, b: an exceptional, unusual, or abnormal person, thing, or occurrence
People usually make ‘Best Of’ lists at the end of the y [...]
Seeking human advice on travel in the age of AI
Globetrotter who visited every country by age 25 joins Skyscanner as a travel ambassador and has some tips for us
“The best travel advice I’ve received from someone else would be to always carry a copy of your passport/visa with you during your travel, and to carry some passport sized photos wi [...]
