Agoda’s Tim Hughes on online travel’s broken promise and AI’s “Reddit” dilemma
Twenty-five years and, by his own count, five completely different versions of Agoda later, Agoda’s Timothy Hughes sat down at WiT Queenstown to talk about why online travel never quite delivered on its oldest promise, and why the fix for AI’s travel-advice problem might be sitting in a small co [...]
Gemini goes local: What Google’s first Southeast Asia AI report means for travel
Google’s first-ever Gemini Report: Southeast Asia 2026, released on July 14 alongside the local-language rollout of its new “Gemini Spark” agent, claims the chatbot has become the fastest-adopted Google product the region has ever seen – active users more than doubled between April 2025 and [...]
Emirates adds rail. Amadeus’ solid growth. Ask Maps adds hotels. Trivago ups AI spend.
Emirates Skywards adds European rail booking
Emirates Skywards has launched Skywards Rail, a new service letting members redeem miles for train tickets covering over 12,000 destinations across Europe. The program connects to more than 40 major rail operators in 12 countries — including Eurostar, [...]
The next transformation: Inside Ascott’s agentic AI leap of faith
Chief Commercial Officer Tan Bee Leng on the mindset shift that took the company from owner to operator – and the one she says is even bigger
Ask Tan Bee Leng, chief commercial officer of Ascott, what her immediate challenge is and her answer was not what I had expected.
“Parity,” she says [...]
The reluctant author who sets himself on fire, again and again
New book, new AI-native app, new home – ixigo’s Rajnish Kumar on the next fire trial for travel
Rajnish Kumar didn’t want to write a book. In fact, for eight years, he actively resisted one, he told me when we met over coffee in Singapore, his new home after moving here from Malaga. (We’ll [...]
Tale of three startups: Discover, trust, experience and an investor’s take
It couldn’t have been better planned – the Founders & Futures: Global Startup Showcase at WiT Phocuswright Barcelona. On stage were three startups covering three stages of the traveller journey and facing them, Roger Sharp, chair of Technology Queenstown and investor via North Ridge Partners [...]
Expedia Group acquires Layla to bolster its AI-powered trip planning and booking strategy
Acquisition accelerates Expedia Group’s AI-native trip planning offerings spanning the full journey – from inspiration, to planning, booking, and support for travelers worldwide
Expedia Group announced that it has acquired Layla, an AI-native trip planning and booking platform that helps tr [...]
AI surge meets a crowded digital landscape in Thailand’s online travel boom
How local giants, government super-apps, and sky-high AI enthusiasm are reshaping how Thais book their trips
Thailand's digital economy hit $56 billion in 2025 and is on track for $90 billion by 2030, but online travel growth actually cooled off - up just 6% YoY to $11 billion after a 34% jump in 2 [...]
Intrepid’s James Thornton: “If everyone goes right, we’ll often be going left”
WiT Queenstown was James Thornton’s first day back at work, fresh off three weeks in Greece, where, he stressed to the audience, he was fully, deliberately offline.
“I think some CEOs find it really bizarre that I wouldn’t do emails and calls on holiday,” he said. “But great companies h [...]
Atlas adds Volaris. TravelAI relaunches Sonder. Agoda x Bank of America. AI receptionist cuts response time.
TravelAI relaunches Sonder.com as AI-powered boutique guide
TravelAI has acquired the Sonder brand, including the SONDER trademark across more than 50 countries and over 70 domain names, notably Sonder.com, from the bankruptcy estates of Sonder's Canadian entities, following court-supervised procee [...]
