The constant battle: How Booking.com’s security chief fights travel scams at scale
For cybercriminals, the travel industry has become a lucrative new target and it’s not hard to see why. Big money, emotional stakes, digital self-service, and a globally distributed ecosystem of users and suppliers make the perfect storm for fraudsters.
At the centre of the fight is Marnie Wilk [...]
B2B gets personal, local and powerful: The new rules of engagement in travel tech
At WiT Japan & North Asia 2025, a conversation around the B2B travel tech landscape revealed one thing: the back end is no longer background noise. It’s where real travel innovation is happening.
Moderated by WiT’s founder Siew Hoon Yeoh, the panel brought together industry leaders Eric Zhu [...]
From parking lots to travel: How Reiwa and PKSHA want to write a new AI-led chapter in Japan
When punk rocker-turned-founder of Reiwa Travel Takaya Shinozuka met the team at AI investment fund, PKSHA Technology, sparks didn’t just fly – they lit the fuse for a bold experiment in reimagining Japan’s online travel landscape.
At WiT Japan & North Asia 2025, the entrepreneur, on his [...]
The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.”
That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend.
No app could’ve found that grave. No A [...]
The Soundtrack of Serendipity: From Cardiff choirs to Stockholm street beats
Your desk is, I believe, a good reflection of who you are. On mine, I have a giant mug that says, “Organised people are just too lazy to look for things.” Beside it is a framed photo of David Bowie, quote, “I don't know where I’m going from here but I promise it won’t be boring.”
So, [...]
How Atiom’s Matt Spriegel is fixing a big hospitality blind spot
Tackling a gap where the frontline got left behind
When Matt Spriegel founded Atiom, a tech platform for hospitality staff training and engagement, he wasn’t chasing shiny trends - he was trying to fix a problem no one was really talking about. “The frontline workforce - we call them the Forgot [...]
Code, context, and culture: How Japanese OTAs are wielding AI for the next travel wave
Biggest obstacle is lack of “shared data standards and open infrastructure”, says KabuK’s Sunada
In the bustling intersection of tradition and technology that defines modern Japan, a quiet but profound transformation is underway in the travel space – driven not by hype, but by the pragmatic [...]
Lotte’s Travel+Fintech app. China tops Japan in trends. Technoheaven’s bed bank. HotelBank x TA Network. SEO is out, AI is in
China tops Japan as Singaporeans spend strategically this June
YouTrip’s June Holiday Travel Trends Report reveals that despite economic pressures, Singaporeans are still embracing travelwith more intention and financial strategy. One in four travellers visited multiple destinations during the mo [...]
Expedia’s Shilpa Ranganathan: Not about shiny but simple, intuitive tech
For Shilpa Ranganathan, product leadership isn’t about shiny tech – it’s about trust, empathy, and making travel feel effortless.
Speaking at Phocuswright Europe, the Chief Product Officer of Expedia Group laid out her vision for how AI and human-centred design can radically simplify the comp [...]
Timothy O’Neil-Dunne on fixing travel, generational change and consumer trust | Conversations on Turning 20
When you get to the ripe young age of 20, you’re bound to collect lots of stories – not only about the past but lessons for the future.
As WiT marks its 20th year in 2025, we turn the spotlight on our community, our tribe pioneers and leaders, to tell their stories and share their views on th [...]
