Podcast: Future words, evolving influencers, and good news for Asia airlines
We're trying something new with our weekly-ish podcast this year - we're outsourcing it to Artificial Intelligence. Don't worry, our human podcast producer still has his job. For now.
Jokes aside, we've relaunched Top of the WiT as a weekly digest that's purely hosted by Google's language models, [...]
Fail Fast, Succeed Sooner: Inside Booking.com’s experimentation strategy with Adrienne Enggist
Imagine this: you’re digging in search of treasure, only to realise after hours of toil that the map you’ve been following is upside down. For Adrienne Enggist, Senior Director of Product - Customer Experience & Platforms at Booking.com, this “Indiana Jones moment” is a metaphor for inno [...]
Key takeaways of the next generation | WiT Singapore 2024
From AI to evolving demographics, so much was discussed at WiT Singapore this year. The event kicked off the ‘Next Generation’ and gathered the brightest minds in travel, tech, and innovation to explore the future of travel and hospitality. Global leaders and industry giants got together to disc [...]
Musings on AI, knowledge appliances and the travel consumer
Just lately I, like so many people, am scratching my head to get a handle on AI, which I prefer to think of Assisted Intelligence. For me, the question I am asking is, how can we provide value to our consumers? At present we don’t seem to be doing anything that directly helps the customer, other t [...]
Decoding the future of search and travel discovery in an AI-driven world
The Evolution of Search: From Cave Walls to Google
With the rise of social networks in the last 10 years, and Generative AI in the last two, it’s a messy time to start predicting the future of search and travel discovery.
Most of us have spent the last two decades using Google as the ultimate [...]
KKday secures about US$70 million to expand global reach via M&A, strategic partnerships
Travel experience platform accelerates growth across the Asia-Pacific region through AI investments, active M&A strategy, and partnerships in key markets
KKday announced that it has raised about $70 million in funding, marking a significant milestone in the company's global expansion strate [...]
OTAs have to stay agile amid breakneck pace of change
Adrienne Enggist: “We’re constantly riding this edge of risk, protecting customers takes the number one priority”
With things “moving at such an enormously breakneck pace”, OTAs, big and small, have to stay agile, leveraging advances in processing power and AI to keep up with customer exp [...]
How startups, entrepreneurs and investors can avoid a genAI car crash
As an experienced investor in early-stage travel tech companies, I am as excited as anyone that the travel industry value chain is on the verge of a truly seismic reinvention, driven by generative AI (genAI). The intelligence revolution we’re going through is happening at a pace that makes the ind [...]
Trip.com’s roadmap for harnessing AI and local insights for continuous innovation
How do you make travel planning feel as intuitive as scrolling through your favorite app?
According to Boon Sian Chai, Managing Director and Vice President of International Markets, and Amy Wei, Senior Product Director, Trip.com Group, the answer lies in blending technology with an in-depth underst [...]
Ryanair’s Michael Cawley on political tensions, cost efficiency, and why Europe’s aviation future is at risk
“Business thrives in certainty. The uncertainty in Europe, especially with weak political leadership in key nations, is a cause for concern.”
“In 2000, people were saying ‘You’ve reached saturation point.’ We had about 1,200 passengers. This year, we’ll do 200 million passengers,” s [...]
