Travel needs invisible solutions to keep innovation alive
TWO years of pent-up desire to get away are fueling the recovery of international travel volumes, with many airlines at - or close to - pre-pandemic levels of traffic. However, for many travel sector stakeholders, especially airlines and airports, the surge in bookings has put them firmly on the bac [...]
Sponsored: Meeting the needs of the new digital traveller
Damien Cramer, Global Head of Travel & Airlines, Worldline
IN many ways, the COVID-19 pandemic acted like a reset button on people’s relationship with the travel industry. Trends that were already underway were turbocharged by the pandemic; today’s ‘digital travellers’ want greater pe [...]
Customer retention a priority, as key players adopt “price freezing” in a recovering market
THERE’S been so much talk of collaboration in the travel and hospitality scene lately, which is much needed as the industry continues to grow in the next year. As major brands and platforms discover new segments and demographics entering this space, one key factor to think about is customer retent [...]
Solve employee concerns over travel expenses with virtual payments, suggests new study
WITH so many new tech-based solutions out there supporting the hybrid-and-remote work model, it’s not unwarranted for corporate employees to be concerned over certain old-school processes in their workplace. According to a new study conducted by Forrester Consulting, commissioned by Amadeus Cytric [...]
Riding the Covid wave: Americas slowing down, Asia’s still in “sugar rush”
Key takeaways from Phocuswright – worlds apart but some similarities stand out
IN a week’s time, we will enter the last month of 2022. At Scottsdale Quarters, a shopping precinct in Arizona, the malls are already playing Christmas songs. At hotels, both in Phoenix and Tucson, you can see prepar [...]
Amadeus: Biometrics payments, luggage-lite trips, and the metaverse will drive travel trends in 2023
As the year draws to a close, key players are mapping, based on their respective research and data, what 2023 will be like for travel, tourism, and hospitality. As such, travel-tech company, Amadeus, has released its annual trends, highlighting a few prime areas that will see significant changes in [...]
Sponsored: 2023, the year of technological adoption for travel agents
2020 was the year the world shut down. 2021 was the year of patchy recovery, and 2022 is the year that travel industry recovery continues apace. Both Corporate and leisure travel are returning, and even countries that have been closed to tourists for the best part of two years are now re-opening. So [...]
Move to digital gains momentum in tours and activities sector
BARRING no major disruptions, the tours, activities and attractions (TAA) sector will exceed pre-pandemic levels by 2024, with global revenue reaching $260 billion.
But the recovery will be uneven, with certain regions, channels and segments recovering faster than others.
Online travel agencie [...]
Pace of innovation set to pick up in travel sector, though fraud worries grow
INNOVATION breakthroughs in artificial intelligence (AI) and machine learning (ML) may not be directly disrupting the travel industry just yet but they are among the new technologies that could drastically change the way services are delivered in the coming years, say experts at the WiT Singapore 20 [...]
Travel is back, Asia’s rising, here’s what to watch out for in the new world
TRAVEL is back and so is Asia – was the resounding sentiment at WiT Singapore 2022, which gathered more than 400 delegates from close to 30 countries in the first physical reunion of the online travel industry in Asia Pacific in three years.
With the theme of “Hello, New World”, the more th [...]
