Game on as LINE enters travel: Key lessons from WIT Japan & North Asia
There we were at WiT Japan & North Asia speaking of the disruption taking place in travel and the day after we wrap up our two-day event comes the news that LINE, Japan’s main messaging app, is getting into travel.
The news release said that LINE Travel “would be a comprehensive travel se [...]
Razzle. Dazzle. Frazzle. A robot’s welcome to Tokyo
It’s probably not what the doctor would have ordered – catching the Robot Show in Tokyo right after two days of intense conferencing and sleep deprivation. But maybe it was exactly what I needed to take me completely over the adrenalin meter.
After all, we had spent two days at WIT Japan & [...]
Through The Looking Glass: How travel and home helped Hugh Oliveiro find his voice as an artist
In this first series of articles around our WIT Singapore Conference theme of “Through The Looking Glass”, where we look outside travel in search of different stories and lessons, we feature Singapore-Australian artist Hugh Oliveiro and how his journey, from Singapore to Australia, has influence [...]
From a Thrive toolkit to gamification of feedback: How Hilton is creating a “Great Place To Work”
Hospitality faces its fair share of challenges when it comes to recruiting fresh blood and retaining promising talent. With changing demands from a modern-day workforce, how can a traditional industry like hospitality keep up with modern expectations?
Brendan Toomey, Vice President, Human Resourc [...]
Report: What APAC millennials want on their travels
Amadeus has singled out millennial travellers (ages 18-35) in its latest report, Journey of Me Insights: What Asia Pacific Millennial Travellers Want, dissecting their preferences and behaviours.
This is the latest in a series of Journey of Me reports that Amadeus first launched in August 2 [...]
The Wrap: Qantas launches new distribution platform, more personalised experience for customers
In the news: Qantas has a new NDC platform; Dubai and Tencent partnered to drive tourism in the Emirate; Minor International acquires additional shares in NH Hotel Group; Andaz Singapore introduces its digital concierge
Distribution: Qantas launches distribution platform, more personalised expe [...]
Grand Park City Hall rolls out app to map customer experience, capture data
It’d be fair to say that hotels have largely lost the booking battle to OTAs, but there’s one area they are trying to fight back to capture customer data and that’s in the in-stay experience.
After all, that’s when they have the captive audience from the moment of check-in to check-out; [...]
Hail the future drone-based society – Kotaro Chiba bets big on drones and inbound tourism
Drones will be to society what the mobile phone is now – they will connect us, they will do all kinds of stuff for us, they will be everywhere and they will be invisible.
That’s the vision of Kotaro Chiba, founder of the newly set-up 1 billion yen (US$16m) DroneFund in Japan. The co-found [...]
Raymond Blanc on how travel makes chefs greater and how old ways must change for new flavours to emerge
Raymond Blanc OBE may be French in his roots but it is his open-mindedness and curiosity that has made him the phenomenon he is today in the world of celebrity chefs.
Today one of Britain’s most respected chefs and chef-owner of Belmond Le Manoir aux Quat’Saisons, Blanc, who was in Singapore [...]
At last, I am flavour of the month
I was having lunch with a friend in executive search recently when she told me that I am the new black – meaning someone with my profile is currently in fashion.
Having waited my whole life to hear this, my ears perked up over quinoa salad and chicken breast. This kind of food is also the new b [...]
