Intrepid’s James Thornton: “If everyone goes right, we’ll often be going left”
WiT Queenstown was James Thornton’s first day back at work, fresh off three weeks in Greece, where, he stressed to the audience, he was fully, deliberately offline.
“I think some CEOs find it really bizarre that I wouldn’t do emails and calls on holiday,” he said. “But great companies h [...]
Booking.com’s playbook for Oceania and Korea includes AI, authenticity, and regulatory collaboration
Todd Lacey, Booking.com’s Regional Manager for Oceania and Korea, is in charge of markets that fall all across the spectrum of travel maturity and demand. But Lacey’s focus isn’t on what separates these regions, it’s what unites them. "Travellers are really looking for that sort of unique ex [...]
The different faces of indie hospitality: Hopeless romantics who can read P&Ls to entrepreneurial general managers
At WiT Indie, three very different hospitality models – a UNESCO heritage boutique, a globally scaled brand with its roots in serviced residence, and a 140-year-old colonial grand dame – sat on the same panel to address a key question – what does it mean to serve the independent traveller in s [...]
The shortcut that wasn’t worth it: What Trip.com’s $765 million fine teaches travel
Last week, China's market regulator, the State Administration for Market Regulation (SAMR), fined Trip.com Group $765 million USD for antitrust violations — one of the highest penalties, as a percentage of revenue, ever imposed on a platform-economy company in China. SAMR's findings: Trip.com had [...]
How Nikhil Ravishankar is navigating Air New Zealand’s perfect storm
Air New Zealand’s CEO, Nikhil Ravishankar, knows he’s in the hot seat. And Roger Sharp, chairman of Technology Queenstown, called it plainly when beginning their coffee chat that opened WiT Queenstown.
“You’ve taken over New Zealand’s perfect storm,” Sharp said. “Engine issues, high [...]
Letter from Queenstown: Of resilience, soil and microbes
Amanda Currie breeds microbes for a living now. She’s gone from reading spreadsheets in financial regulation to studying soil on a farm.
“I found myself looking at soil under a microscope,” she told a WiT Queenstown panel on “Food, Identity & Tourism”. “And when I did that, I realis [...]
Agoda CPO Ittai Chorev on the push into real-time travel updates and AI search
Agoda recently announced a batch of new features aimed at giving travellers more confidence when planning and managing their trips. The updates include real-time flight tracking, a redesigned hotel browsing experience, and AI tools built to help users pick the right property faster.
Travellers bo [...]
SMEs and the golden AI moment: Lessons on how to seize it
How ready are SMEs to seize the AI moment? That was the question asked at WiT Indie, and moderator Sarah Wan of Klook kicked off the session by asking her panellists to rate their AI-readiness on a scale of 1 to 10.
Vikram Malhi, CEO and founder of ZUZU Hospitality, a revenue management platform [...]
We missed the resident: Rethinking who tourism is for
The closing panel at WiT Indie brought together Raul Guerra, Asia-Pacific Regional Director at the Catalunya Tourism Board, Mich Goh, Director of Public Policy for APAC at Airbnb, and Mildred Ang, Director of Social Commerce at Klook – a destination, a platform under regulatory pressure and an OTA [...]
From bin centre to boardroom: Rayner Loi’s ten-year war on food waste
Lumitics acquired by Winnow to strengthen APAC’s foothold
Ten years ago, Rayner Loi stood in a hotel bin centre in Singapore, staring at 20 to 30 green 120-litre bins waiting for the waste collector. It was his first time in a hotel’s back-of-house. He had no hospitality, no culinary experience [...]
